Pathway to Affordable Homes Assistant

6 months ago

St Asaph, United Kingdom ClwydAlyn Housing Full time

Pathways_

**Resident Services**

**_ Job Overview_***
**Pathway to Affordable**
**Homes Assistant**

£16,610 or National Minimum Wage per annum, pro rata
Annual salary increments plus any cost of living increase
Qualified salary £27,000 circa per annum, pro rata
V72, St Asaph
37 Hours a week

**_ Qualifications: BTEC National Certificate in Business ur Residen_**:

- & Finance or Business Administration or equivalent _
- experience in leasehold and private lettings services._

usin
ess -**O**

es - Oum r B

**s** - Our H**t **o

**Responsibilities**

**Person Specification**
**Assisting and supporting the Affordable Homes Manager in the**
**achievement of the section’s objectives to ensure the delivery**
**of high quality services to agreed standards in relation to all**
**aspects of the service.**

**Key responsibilities Working at ClwydAlyn**
- Manage and update the waiting list for all services and - Providing excellent customer service for
to identify potential tenants and match them to suitable both internal and external customers, clients
available properties, from their arranging viewing and colleagues.
appointments and completing sign up agreements. - Training will be provided to work in line with all health
- Interview and evaluate applicants to ensure that they and safety requirements, company procedures and

meet the Group’s criteria for eligibility and that they fully legislation. It is essential to complete any training and
understand their rights and obligations and gathering development as deemed necessary and compatible with
references. the nature of the post.
- Process legal and other documentation at various stages - All our teams are expected to work inline with our values
Homes Officer. Diversity practices.
- Setting up direct debits and standing orders for new - You may be asked to complete work or tasks reasonable
residents. Ensuring that those residents that wish to pay that are outside of your usual work, by your manager,
by Allpay are issued with a payment card and raising director, executive team or the board, this would be
purchase orders and complete invoice matching. discussed in detail if necessary.
- Assist and support team members to provide the effective - Barring Service (DBS) check. Staff will need to demonstrate
management and control of rent arrears, service charges, through their DBS check that they have no spent or
recharges and voids across all tenures and services unspent convictions, cautions, reprimands, or warnings
managed by the Affordable Homes Team. which would impact on their ability to carry out their role.
- Inspect properties on a regular basis which may include

weekly fire testing, monthly emergency exit testing and
quarterly meter readings as determined by the Affordable
Homes Team Manager, to monitor the condition of the
property/estate and maintain contact with the residents
- Assist with providing early intervention support to

residents and in the collection of low level rent arrears.
- Have an understanding, knowledge and operational

experience of Affordable Housing products and
associated services, including leasehold management and
service charges.
- Have knowledge and understanding of rent arrears

procedures and policies and settlement arrangements
and Landlord and Tenant legislation.
- Liaise with the various agencies to ensure that lettings

and sales processes are completed in accordance with
legal and other requirements.

**Who we are**

**About ClwydAlyn**

ClwydAlyn was formed in 1978 as a non-charitable
Registered Social Landlord and now manages over 6,500
homes and employs 760 staff. We deliver a range of
housing management related services, which includes
care and supported housing, development, and repair and
maintenance services across North Wales (Denbighshire,
Flintshire, Conwy, Wrexham, Powys, Gwynedd and the Isle
of Anglesey).

Our homes and services include social family housing
and single person accommodation, supported living
accommodation and specialist care and nursing services,
low-cost home ownership, leasehold management services
and intermediate and market rented housing. The Group’s
turnover is £64m.

We are an ambitious Housing Association and very driven
by our values and mission. We believe that it is wrong that
there is still so much inequality and poverty across our
region, and we know that this impacts every aspect of
people’s lives. We took a strong position to end evictions
four years ago and we use our money and influence to do
all we can to support those experiencing poverty and to
champion for change across our country.

**Perks**

**Why work for us?**
**Job Benefits**:

- Are you looking for an excellent work life balance?- Would you like 25 days paid holiday (increasing to 30 days),
- with the opportunity to sell/purchase more annual leave?- Receive up to 8% employer pension contributions.
- Join a Cycle to Work scheme.
- Receive eye care vouchers.
- Free hot meals provided to staff when working

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