Early Intervention Officer

4 weeks ago

St Asaph, United Kingdom ClwydAlyn Housing Full time

**Affordable Homes**

**_ Job Overview_***
**Early Intervention Officer**
£29,140 per year
V72, St Asaph
37 Hours a week **r Resideu n**

usin
ess -**O**

es - Ourm B
- Our**s **H**t **o

**Responsibilities**

**Person Specification**
**Purpose**
**To provide a support service focused on improving tenancy**
**sustainment for residents within Affordable Homes.**

**Purpose of the post** **Competencies required**
- To support and assist new residents to manage their - Customer focus - has the commitment
tenancy. to put customers first and ability to deliver a
- To support and assist new claimants of Universal Credit consistently high-quality service.

to be able to manage their claim ensuring the risk to - Ability to act on own initiative with confidence and
ClwydAlyn is mitigated. the ability to assess situations and make appropriate
- To support tenants who are experiencing difficulties decisions.

managing their rent payments - Communicating and Influencing - the ability to
communicate spoken and written information clearly and
**Knowledge and abilities **effectively in a variety of formats with a diverse range of

people. Takes account of their views and uses influence
- To provide pre-tenancy support to new residents moving where necessary for a productive outcome. Good listener

into a ClwydAlyn property. with great communication skills.
- Be the first point of contact for residents regarding - Working efficiently and effectively - ensures own targets
support to make or manage Universal Credit claims and are completed. Delivering quality services which offer

related rent and service charge payments. value for money within agreed time frames. Being
- To work alongside the Affordable Homes Officer in order creative and practical in developing new ways of working

to identify the support required for residents when to improve services for customers and partners.
- starting a new tenancy. - Team Working - Uses interpersonal skills to work- Provide support in line with work identified to enable co-operatively with colleagues, internal and external

residents to set up their tenancy and equip them with the partners, working pro-actively across cultures and

skills needed to manage their property independently. organisational boundaries, sharing information, new
- Provide support for residents who are experiencing knowledge, innovation and ideas.

financial difficulties - including support to access - Embracing change - the ability to plan for, adapt to and
specialist money advice services, grants, advance work with a variety of situations, individuals and groups.
payments etc. It is having a positive attitude to change and the ability to
- To complete money management advice for all new identify opportunities to improve performance.

residents. Work alongside the Affordable Homes Officer - Awareness and empathy of social issues that might
to review the information obtained as part of the pre
- impact on residents.
tenancy assessment and identify support required in
order to address any issues highlighted. **Technical competencies**
- Target support available to high-risk tenants (as

identified from the pre-tenancy work) and ensure that - Excellent customer focus and experience of undertaking
support is provided to minimise risk. income and debt collection services to customers both
- To work alongside relevant colleagues within the face to face and over the telephone.

Affordable Homes Team to ensure that cases are actively - Knowledge of housing and welfare benefits and all
managed, and arrears are prevented, with a focus on low relevant housing legislation.
level arrears and first missed payments. - Negotiation and advisory skills to assist tenants to seek
- Ensure that all residents understand the importance of resolutions to their financial difficulties.

prioritising their rent. - Ability to translate customer needs into service delivery
- Work with colleagues to develop innovative ways to and to gather, interpret and relay information.

engage with residents in relation to Universal Credit, - Microsoft Office skills, with the ability to produce
budgeting and online skills. Assist to arrange and attend documents to a professional and accurate standard.
events and activities as necessary. - Ability to make effective decisions and deal with
- Maintain up to date knowledge of Welfare Reform challenging situations effectively.

legislation and share this with colleagues. - Ability to work flexibly, manage own workload and
- To provide a flexible and proactive approach to meet comply with targets and deadlines.

the needs of residents, which may include undertaking - Numerical skills.
evening and weekend home visit appointments. - Data base skills.
- Ability to analyse, prepare and present information in a

range of formats.

**Who we are**

**About ClwydAlyn**

ClwydAlyn was formed in 1978 as a non-charitable
Registered Social Landlord and now manages over 6,500
homes and employs 760 staff. We deliver a r

  • Early Intervention Coordinator

    4 weeks ago

    St Helens, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are St Helens Integrated Recovery Service offers rapid and...

  • Homelessness Prevention

    3 weeks ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Family Intervention Worker

    3 weeks ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We are St Helens Borough Council With our ILACS inspection now over and an increasingly stable workforce it’s a great time to join us! Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our...

  • Interventions Project Officer

    4 weeks ago

    St. Mary's, United Kingdom Southampton Football Club Full time

    Be part of our journey... Location: St Mary’s Stadium, Southampton Hours: Full time, 37.5 hours per week Contract Type: Permanent Criminal Record Check: DBS Enhanced with Child’s Barred List - Want to help make a positive impact with young people of our community?_ Saints Foundation bring Southampton FC to the heart of the community, using the power...

  • Custody and Court Service Worker

    4 weeks ago

    St. Asaph, United Kingdom Kaleidoscope Project Full time

    **WE DO NOT ACCEPT APPLICATIONS VIA INDEED, PLEASE APPLY VIA OUR WEBSITE ONLY**: **Reports To**:Senior Resilience Worker / North Wales Recovery and Resilience Manager **Location**:Primary Base will be in Police Custody Suite - St Asaph Business Park, St Asaph, Denbighshire, LL17 0HQ. - The role will be Denbighshire/Conwy based with occasional travel to...

  • Early Help Project Officer Fixed Term Until 31

    4 weeks ago

    St Helens, St. Helens, United Kingdom St. Helens Council Full time

    Job Description:We Are St Helens Borough CouncilLocated in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough....

  • Youth Engagement Officer

    1 month ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: St Helens Education Welfare has an exciting new project which is looking to recruit a Youth Engagement Officer to work in partnership with young people aged 11 - 16 years who have been identified as requiring early help through a Social Prescribing model. Young people are referred to the Service for many reasons which can include many...

  • Chief Executive Officer

    1 month ago

    St. Asaph, United Kingdom Betsi Cadwaladr University Health Board Full time

    Betsi Cadwaladr University Health Board (BCUHB) is Wales’ largest Health Board with 19,000 staff, serving a population of 700,000 across a stunning landscape that includes the breath-taking mountains of Snowdonia and a coastline that is home to some of the best beaches in the world. Working in harmony with a recently appointed Chair and board, and in...

  • Administration Officer Early Years

    4 weeks ago

    St Helens, St. Helens, United Kingdom St. Helens Council Full time

    Job Description:We Are St Helens Borough CouncilLocated in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough....

  • Senior Admin Support Officer

    2 months ago

    St. Albans, United Kingdom Hertfordshire County Council Full time

    Services for Young People is the primary provider of youth work; information, advice and careers guidance, work related learning and work experience to young people in Hertfordshire. The Service is a key contributor to the prevention and early intervention/ early help agenda including Hertfordshire County Council’s aim of supporting young people to make a...

  • Social Care Officer

    4 weeks ago

    St. Peters, United Kingdom Kent County Council Full time

    Advert We are recruiting Community Social Care Officers with a range of different skills and experience. We operate in a hybrid model of office-based working and working from home to meet the needs of the service. **About Us** This is an exciting opportunity to join our community teams across Kent as we enhance our locality working practice and put the...

  • Pathway to Affordable Homes Assistant

    4 weeks ago

    St. Asaph, United Kingdom ClwydAlyn Housing Full time

    Pathways_ **Resident Services** **_ Job Overview_*** **Pathway to Affordable** **Homes Assistant** £16,610 or National Minimum Wage per annum, pro rata Annual salary increments plus any cost of living increase Qualified salary £27,000 circa per annum, pro rata V72, St Asaph 37 Hours a week **_ Qualifications: BTEC National Certificate in Business ur...

  • Early Years Officer

    3 weeks ago

    St. Andrews, United Kingdom Fife Council Full time

    **Proposed Interview Date: week beginning Monday 4 March 2024** **Closing Date: Sunday 25 February 2024** **Contract Type: Permanent** **Salary: FC6 £28,251.00- £31,179.34(Pro Rata)** **Working Pattern: 25 Hours per week, 39 weeks per annum (Hours: 8.30am - 1.30pm)** **Location: St Andrews Nursery, St Andrews **Purpose and Values of Education &...

  • Early Years Officer

    1 month ago

    St. Andrews, United Kingdom Fife Council Full time

    **Proposed Interview Date: Week Commencing 19 February 2024** **Closing Date: Sunday 11 February 2024** **Contract Type: Temporary until 18 August 2024** **Salary: FC6 £28,251.00 - £31,179.34 (Pro-Rata)** **Working Pattern: 36 hours per week (Monday to Friday 08:18-16:00), 39 weeks per year** **Location: Balmullo Primary School, St...

  • Business Support Officer – Early Intervention Team

    3 weeks ago

    Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Job summary An exciting new opportunity has arisen for a full time Business Support Officer to provide high quality business and clinical administrative support to the Team Manager and the multi-disciplinary Urgent Community Response team. We are looking for an ambitious and conscientious person with a strong data background, an understanding of...

  • Homelessness Prevention

    4 weeks ago

    St Helens, St. Helens, United Kingdom St. Helens Council Full time

    Job Description:We Are St Helens Borough CouncilLocated in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough....

  • Office Administrator

    4 weeks ago

    St Helens, United Kingdom The Growth Company Full time

    **The Growth Company’s (GC**) Employment team have an exciting new opportunity for Restart Advisor to delivery of a range of guidance and training services for unemployed people, contribute to individuals’ progression into employment, training, and education. Within the Restart Scheme, you will be part of a government initiative that provides...

  • Administration Officer Early Years

    2 weeks ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Senior Early Years Officer

    3 weeks ago

    St. Andrews, United Kingdom Fife Council Full time

    **Proposed Interview Date: Week Commencing Monday 4 March 2024** **Closing Date: Sunday 25 February 2024** **Contract Type: Permanent** **Salary: FC7 £31,179.34 to £38,950.71 per annum** **Working Pattern: 36 Hours per week - 10:28am -18:15pm** **Location: St Andrews Nursery, St Andrews **Purpose and Values of Education & Children’s Services...

  • Senior Early Years Officer

    3 weeks ago

    St. Andrews, United Kingdom Fife Council Full time

    **Proposed Interview Date: Week Commencing Monday 25 March 2024** **Closing Date: Sunday 17 March 2024** **Contract Type: Permanent** **Salary: FC7 £31,179.34 to £38,950.71** **Working Pattern**:36 Hours per week (Monday - Friday 10:33 am until 6.15 pm)** **Location: St Andrews Nursery** **Purpose and Values of Education & Children’s Services...