Early Intervention Officer

5 months ago

St Asaph, United Kingdom ClwydAlyn Housing Full time

**Affordable Homes**

**_ Job Overview_***
**Early Intervention Officer**
£29,140 per year
V72, St Asaph
37 Hours a week **r Resideu n**

usin
ess -**O**

es - Ourm B
- Our**s **H**t **o

**Responsibilities**

**Person Specification**
**Purpose**
**To provide a support service focused on improving tenancy**
**sustainment for residents within Affordable Homes.**

**Purpose of the post** **Competencies required**
- To support and assist new residents to manage their - Customer focus - has the commitment
tenancy. to put customers first and ability to deliver a
- To support and assist new claimants of Universal Credit consistently high-quality service.

to be able to manage their claim ensuring the risk to - Ability to act on own initiative with confidence and
ClwydAlyn is mitigated. the ability to assess situations and make appropriate
- To support tenants who are experiencing difficulties decisions.

managing their rent payments - Communicating and Influencing - the ability to
communicate spoken and written information clearly and
**Knowledge and abilities **effectively in a variety of formats with a diverse range of

people. Takes account of their views and uses influence
- To provide pre-tenancy support to new residents moving where necessary for a productive outcome. Good listener

into a ClwydAlyn property. with great communication skills.
- Be the first point of contact for residents regarding - Working efficiently and effectively - ensures own targets
support to make or manage Universal Credit claims and are completed. Delivering quality services which offer

related rent and service charge payments. value for money within agreed time frames. Being
- To work alongside the Affordable Homes Officer in order creative and practical in developing new ways of working

to identify the support required for residents when to improve services for customers and partners.
- starting a new tenancy. - Team Working - Uses interpersonal skills to work- Provide support in line with work identified to enable co-operatively with colleagues, internal and external

residents to set up their tenancy and equip them with the partners, working pro-actively across cultures and

skills needed to manage their property independently. organisational boundaries, sharing information, new
- Provide support for residents who are experiencing knowledge, innovation and ideas.

financial difficulties - including support to access - Embracing change - the ability to plan for, adapt to and
specialist money advice services, grants, advance work with a variety of situations, individuals and groups.
payments etc. It is having a positive attitude to change and the ability to
- To complete money management advice for all new identify opportunities to improve performance.

residents. Work alongside the Affordable Homes Officer - Awareness and empathy of social issues that might
to review the information obtained as part of the pre
- impact on residents.
tenancy assessment and identify support required in
order to address any issues highlighted. **Technical competencies**
- Target support available to high-risk tenants (as

identified from the pre-tenancy work) and ensure that - Excellent customer focus and experience of undertaking
support is provided to minimise risk. income and debt collection services to customers both
- To work alongside relevant colleagues within the face to face and over the telephone.

Affordable Homes Team to ensure that cases are actively - Knowledge of housing and welfare benefits and all
managed, and arrears are prevented, with a focus on low relevant housing legislation.
level arrears and first missed payments. - Negotiation and advisory skills to assist tenants to seek
- Ensure that all residents understand the importance of resolutions to their financial difficulties.

prioritising their rent. - Ability to translate customer needs into service delivery
- Work with colleagues to develop innovative ways to and to gather, interpret and relay information.

engage with residents in relation to Universal Credit, - Microsoft Office skills, with the ability to produce
budgeting and online skills. Assist to arrange and attend documents to a professional and accurate standard.
events and activities as necessary. - Ability to make effective decisions and deal with
- Maintain up to date knowledge of Welfare Reform challenging situations effectively.

legislation and share this with colleagues. - Ability to work flexibly, manage own workload and
- To provide a flexible and proactive approach to meet comply with targets and deadlines.

the needs of residents, which may include undertaking - Numerical skills.
evening and weekend home visit appointments. - Data base skills.
- Ability to analyse, prepare and present information in a

range of formats.

**Who we are**

**About ClwydAlyn**

ClwydAlyn was formed in 1978 as a non-charitable
Registered Social Landlord and now manages over 6,500
homes and employs 760 staff. We deliver a r

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