Enforcement Officer
1 week ago
At Torus Group, we are seeking a highly skilled Enforcement Officer - Policy Compliance Specialist to join our Safer Estates Team. As an Enforcement Officer, you will play a crucial role in enforcing Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches.
Key Responsibilities:
- Manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail, and legal action becomes necessary to uphold tenancy conditions.
- Provide case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams.
- Identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB.
Requirements:
- A GCSE level education, or equivalent, or demonstrable experience.
- CIH level 3 qualification, or willingness to complete.
- Evidence of implementing strategies, policies, operational plans, and managing risk.
- Excellent IT skills.
- Excellent knowledge of industry best practice.
- Excellent knowledge of housing management related IT Systems.
- Up-to-date knowledge of national agenda and current policy issues in the housing sector and best practice in the field.
- Extensive knowledge and understanding of the relevant legal frameworks.
Interview Process:
Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation.
Please note that each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification.
- Qualification certificate check.
- 2x Completed references.
- OH Health Questionnaire – Fit For Work.
- DBS check (if required for role).
- Completion of all new starter documentation including signed T&Cs.
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