Enforcement Officer

1 week ago


St Helens, St. Helens, United Kingdom Torus Group Full time
Job Title: Enforcement Officer - Policy Compliance Specialist

At Torus Group, we are seeking a highly skilled Enforcement Officer - Policy Compliance Specialist to join our Safer Estates Team. As an Enforcement Officer, you will play a crucial role in enforcing Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches.

Key Responsibilities:

  • Manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail, and legal action becomes necessary to uphold tenancy conditions.
  • Provide case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams.
  • Identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB.

Requirements:

  • A GCSE level education, or equivalent, or demonstrable experience.
  • CIH level 3 qualification, or willingness to complete.
  • Evidence of implementing strategies, policies, operational plans, and managing risk.
  • Excellent IT skills.
  • Excellent knowledge of industry best practice.
  • Excellent knowledge of housing management related IT Systems.
  • Up-to-date knowledge of national agenda and current policy issues in the housing sector and best practice in the field.
  • Extensive knowledge and understanding of the relevant legal frameworks.

Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation.

Please note that each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

  • Right to work verification.
  • Qualification certificate check.
  • 2x Completed references.
  • OH Health Questionnaire – Fit For Work.
  • DBS check (if required for role).
  • Completion of all new starter documentation including signed T&Cs.

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