Enforcement Officer

4 weeks ago

St Helens, St. Helens, United Kingdom Torus Group Full time
Job Title: Enforcement Officer

About the Role:

The Torus Group is seeking a highly skilled Enforcement Officer to join our Safer Estates Team. As an Enforcement Officer, you will play a critical role in enforcing Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and tenancy breaches.

Key Responsibilities:

  • Manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail, and legal action becomes necessary to uphold tenancy conditions.
  • Provide case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams.
  • Identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB.
  • Work in partnership with internal departments and external partners to deliver effective tenancy compliance to our customers.
  • Liaise with Neighbourhood Officers to ensure a consistent approach and timely case referrals.
  • Work collaboratively with colleagues to prepare and serve legal documents, including Notices.
  • Undertake case work, including interviews, witness statements, and giving evidence at Court.
  • Understand relevant legislation and legal remedies available to handle difficult and complex cases.
  • Ensure witnesses are provided with appropriate support throughout any investigation.
  • Liaise with and make referrals to other support agencies as necessary.
  • Develop and maintain links with the community to ensure the company approach to anti-social behaviour is understood and reflects community perceptions and expectations.

Requirements:

  • A GCSE level education, or equivalent, or demonstrable experience.
  • CIH level 3 qualification, or willingness to complete.
  • Evidence of implementing strategies, policies, operational plans, and managing risk.
  • Excellent IT skills.
  • Excellent knowledge of industry best practice.
  • Excellent knowledge of housing management related IT Systems.
  • Up-to-date knowledge of national agenda and current policy issues in the housing sector and best practice in the field.
  • Extensive knowledge and understanding of the relevant legal frameworks.

Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation.

Pre-Employment Checks:

  • Right to work verification.
  • Qualification certificate check.
  • 2x Completed references.
  • OH Health Questionnaire – Fit For Work.
  • DBS check (if required for role).
  • Completion of all new starter documentation, including signed T&C's.

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