![Envirobuild Materials Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care
5 days ago
**Customer Care & Logistics Executive**
EnviroBuild is an award-winning sustainable building supplies company. Our recycled ranges of construction materials are sold direct to consumers, as well as some of the UK’s largest construction companies. We also donate a 10% of profits that helps save thousands of acres of rainforest every year.
This is a fantastic opportunity to work in a highly ethical company amongst a vibrant team of professionals. You will be a key member of the EnviroBuild team, developing your repertoire of customer care skills and experience.
Continual improvement and development are integral to EnviroBuild’s ethos, along with leveraging technology to streamline processes and build robust systems to help us scale. A decent and fun culture is an integral part of EnviroBuild, so this role is well suited to sociable people, with a good sense of humour.
**Description**
Your role will be to help delight our customers ensuring they are kept informed about their orders and any issues are handled quickly and successfully.
The role will ensure the smooth running of the customer experience by co-ordinate between our warehouse, delivery drivers and customers.
**Responsibilities**
- To be the key point of contact with our customers, ensuring customers get their orders correctly and on time
- Assisting with planning all customer deliveries daily
- Great with people, ensuring our customers are relaxed and comfortable and ultimately delighted with our products and service
- Resilient, able to charm and delight even the most challenging of customers
- Approving and reconciling Logistic Invoices to customer deliveries
- Overseeing and completing general administration
Please be aware this is not an exhaustive list of duties and will develop with the business needs & requirements.
**Individual Requirements**
- Be passionate about sustainable business and making a difference
- Minimum 1 year customer care experience in a comparable role
- Excellent verbal and written communication skills
- Pro-active and able to work on own initiative
- Highly organised with good attention to detail
- Experience of using online software platforms to manage workflows
- Ability to multitask
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Rugby, CV21 1RX: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Customer Care: 1 year (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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