Customer Care Professional
1 week ago
We are looking for a highly motivated customer service advisor to join our team at beBee Professionals in Rugby, United Kingdom. As the primary point of contact for customers, you will provide excellent service and resolve queries in a timely manner, ensuring customer satisfaction.
Responsibilities:
- Handle incoming calls, emails, and chat queries from customers with a smile and a solution.
- Provide detailed information about products and services, highlighting key features and benefits.
- Efficiently resolve customer complaints and concerns, escalating issues when necessary.
- Manage customer accounts and process orders with precision and attention to detail.
- Maintain accurate records of customer interactions and follow-up tasks, utilizing CRM systems effectively.
- Collaborate with other departments to ensure seamless customer service, promoting a positive customer experience.
Requirements and Qualifications:
- Previous experience in a customer-facing role, preferably in a similar industry.
- Exceptional communication and problem-solving skills, with the ability to handle high-volume queries.
- Proficiency in Microsoft Office and CRM systems, with a strong understanding of customer relationship management.
- Ability to work flexibly, including weekends, to meet customer needs.
- Strong teamwork and collaboration skills, with a focus on delivering exceptional customer service.
Benefits and Compensation:
- A competitive salary of £26,000 - £32,000 per annum, based on experience and qualifications.
- A comprehensive pension scheme and healthcare benefits, supporting employee well-being.
- Ongoing training and development opportunities, enhancing job skills and knowledge.
- A supportive work environment with clear career progression, encouraging growth and advancement.
- Flexible working options, allowing employees to balance work and personal life.
Apply now to become a valued member of our team as a customer service advisor in Rugby, UK.
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