Customer Service Representative

13 hours ago


Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

At beBee Professionals, we are seeking a highly skilled C customer service representative to join our team in Rugby, United Kingdom. You will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner.

Key Responsibilities:

  • Handle incoming calls, emails, and chat queries from customers with precision and care.
  • Provide accurate information regarding products and services, ensuring customer satisfaction.
  • Resolve customer issues efficiently and escalate when necessary, maintaining a high level of professionalism.
  • Process customer orders and manage account information with accuracy and attention to detail.
  • Keep records of customer interactions and follow-up tasks, utilizing CRM systems effectively.
  • Collaborate closely with other departments to ensure seamless customer service.
  • Assist with administrative tasks as needed, contributing to a smooth workflow.

Requirements:

  • Previous experience in a customer service role is preferred, with a proven track record of success.
  • Excellent communication and problem-solving skills, with the ability to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems, with a willingness to learn and adapt.
  • Ability to work both independently and as part of a team, fostering a positive and supportive work environment.
  • Flexible working hours, including weekends, to meet the needs of our customers.

Benefits:

  • A competitive salary of £25,000 - £30,000 per annum, with performance-based incentives.
  • A comprehensive pension scheme and healthcare benefits, prioritizing employee well-being.
  • Ongoing training and development opportunities, enhancing job skills and knowledge.
  • A supportive work environment with clear career progression, encouraging growth and advancement.
  • Flexible working options, allowing employees to balance work and personal life.

As a customer care professional, you will have the opportunity to make a real difference in the lives of our customers, providing exceptional service and support.



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