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Customer Service Specialist

1 month ago

Rugby, Warwickshire, United Kingdom Opus People Solutions Ltd Full time
Job Title: Customer Service Specialist

About the Role: We are seeking an enthusiastic customer service-focused Control Centre Operator to join our Sheltered Housing Team. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and making a difference in people's lives.

Key Responsibilities:
  • Respond to calls connected to the Control Centre and take appropriate action to resolve them in line with policy and procedure.

What We Offer:
  • A competitive salary of £24,000 - £28,000 per annum, depending on experience.
  • An excellent benefits package, including a range of lifestyle and wellbeing benefits.

Requirements:
  • Excellent customer service skills and a calm and confident manner.
  • Clear and fluent English and excellent listening skills.
  • Competent IT skills and experience of working with vulnerable adults or a call centre background would be advantageous.