Customer Services Advisor
3 months ago
**Full-Time Customer Service Advisor**
**Rugby**
**£22,000 - £24,000 per annum**
**JOB SUMMARY**:The role of the Customer Service Advisor is a key part of the Internal Sales Team and responsible for maximising sales revenue from enquiries, alongside maintaining and developing long-term client relationships, offering exceptional customer service experience.
The Customer Service Advisor is accountable for processing, managing and responding to client communications with a clear understanding that market leading customer service is a key role to the company business model.
We are looking for an enthusiastic, well-mannered, and motivated individual.
**Key Responsibilities**
- Produce quotations for products from customer verbal or written enquiries.
- Ability to upsell additional products within our large portfolio of products while identifying new sales opportunities and sharing with external sales team.
- Updating company CRM systems to maximise opportunities.
- Have a passion for being organised and ensuring that all tasks are done to the highest possible standards, care and attention.
- Flexible with your duties to ensure smooth running of the office and take ownership of your tasks, completing in an accurate and timely fashion with a focus on attention to detail.
- To perform fundamental tasks on a computer including Microsoft packages and confident in learning new software when required
- Calm under pressure and able to conduct a variety of tasks and work to strict deadlines individually or as part of a team.
**Hours**:
09:00 - 16:30 Monday to Thursday and 09:00 - 14:00 Friday
*Please note, these hours can be slightly changed if required.
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Rugby: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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