Customer Service Advisor

5 months ago


Rugby, United Kingdom Hafele UK Limited Full time

Custom Solutions Specialist

(Permanent, Full Time 38.75 hours)

Hours will vary from rota: 8:15am - 4:45pm, 8:45am - 5:30pm & 9:15am - 6:00pm

**Location: Rugby, Warwickshire**

**Your new Company**:
Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service. Häfele UK provides comprehensive customer support through our best-in-class sales and support team.

**Your new role**:
Working as part of the Custom Solutions Team, and reporting to the Custom Solutions Executive, you will be responsible for supporting the day-to-day operational activities, including the duties required to meet the KPI’s of the team. You will also be responsible for a variety of tasks from quoting to ordering and right the way through to the operational aspects within the warehouse - building a clear understanding of every touch point that we are responsible for feeding into. Full training will be given on our processes and systems.

**Key Responsibilities**:

- Have a thorough understanding of the service we offer.
- Assist with initial enquiries for the department.
- Support and manage the entire order process.
- Manage customers’ expectations in relation to orders, quotations, delivery, and reporting of orders placed and follow ups needed.
- Liaise with the entire team to ensure collaborative approach.
- Respond in a professional and timely manner.
- Offer resolutions or contact details for those questions that cannot be answered.
- Log feedback and maintain a list of frequently asked questions to improve the offline service.
- To understand and be able to use the Hafele.co.uk site including search and catalogue page functionalities.

**What you’ll need to succeed**:
To be successful in this position you will have:

- SAP Experience
- Previous proven experience of order processing systems, data management and customer management
- Excellent customer relationship management with the ability to deal with customers in a professional manner.
- Proactive
- Resolving any complaints if required
- Intermediate level in Microsoft Office
- Accuracy and attention to detail
- Desirable or willing to learn the ability to interpret and understand architectural drawings, lighting specifications and kitchen plans

**What you’ll get in return**:

- Competitive Salary
- Bonus Scheme
- Benefits including:

- Holiday of 23 days’ basic + 8 Bank Holidays in a complete year, increasing to 28 days basic with our length of service programme.
- Healthcare: Cash plan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme
- Discounts: Huge range of shopping and activity discounts available through Westfield Rewards
- Pension Scheme
- Häfele stock discounts
- Cycle to Work Scheme
- Ongoing learning and development opportunities
- Various wellbeing activities run throughout the year
- Volunteering days

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 0030



  • Rugby, United Kingdom Core Recruitment Ltd Full time

    **Full-Time Customer Service Advisor** **Rugby** **£22,000 - £24,000 per annum** **JOB SUMMARY**:The role of the Customer Service Advisor is a key part of the Internal Sales Team and responsible for maximising sales revenue from enquiries, alongside maintaining and developing long-term client relationships, offering exceptional customer service...


  • Rugby, United Kingdom Barclays Full time

    **Customer Service Advisor** **Rugby** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Rugby, United Kingdom CIA Insurance Full time

    **Customer Services Advisor** **About : The Company** CIA Insurance is an independent insurance intermediary who has established an expectional reputation based on 20+ years of experience. We pride ourselves on delivering an unrivalled service to our customers thanks to the dedication of our experienced and knowledgeable staff. CIA Insurance currently...


  • Rugby, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Rugby, Crick** **Salary**: £11.25phr **Hours of work**: Monday - Friday 08:00-16:30 **Location**: Rugby, Crick **As a Customer Service Advisor your duties will...


  • Rugby, United Kingdom Panic Transport Full time

    Panic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company. - Monday -...


  • Rugby, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at The Queens Diamond Jubilee Centre, Rugby. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...


  • Rugby, United Kingdom Kinaxia Logistics Full time

    Panic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.Monday -...


  • Rugby, United Kingdom Inform Recruitment Ltd Full time

    Inform Recruitment is recruiting a Technical Customer Service Advisor for a national wholesaler that supplies specialist machine parts. They have a loyal customer base and supply to companies across the UK. This Technical Customer Service Advisor role is an exciting new position due to the company's success and its plans for growth. The business offers...


  • Rugby, United Kingdom CV-Library Full time

    Permanent opportunity Rugby - Office based - Monday - Friday 8.30am to 4.30pm Salary £27,000 + annual profit related bonus Our client is a leading supplier of specialty products and technological processes, based in the UK. Their products can be used in various industries and applications, and they work closely with both their suppliers and...


  • Rugby, United Kingdom Accident Express Rugby Limited Full time

    Our Insurance and Manufacturer Approved Vehicle Accident Repair centre is recruiting for an customer service advisor. **Key Duties** - Liaising with insurance companies and work providers - Booking vehicles in and out and completing required paperwork - Updating customers of repair status - Keeping all systems up to date - fleet management/control **About...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Advisor to provide excellent customer service and support to our customers.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues promptly and escalate when necessary.Process customer orders and manage account information.Keep...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Rugby, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Rugby, Warwickshire, United Kingdom ASI Recruitment Full time

    Are you a people person with a passion for cars? We're seeking a skilled Automotive Service Advisor to join our team at ASI Recruitment.This is an exciting opportunity to work with a progressive and inclusive company that values its customers and employees alike.As a Service Advisor, you will be responsible for greeting customers, scheduling services, and...


  • Rugby, Warwickshire, United Kingdom The Caraires Consultancy Full time £23,800

    Job Title: Sales and Service AdvisorWe are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at The Caraires Consultancy. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:* Providing clear and concise information to...


  • Rugby, United Kingdom CV-Library Full time

    It takes months to find a customer, seconds to lose one” – Vince Lombardi Automotive Service Advisor required near Rugby up to £30,000 basic salary + OTE of £6,000 Monday to Friday, Saturday on rota This is an exciting opportunity to join an expanding Franchised Car Dealership today. Our client is an inclusive and progressive...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Rugby, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Rugby, United Kingdom Boots Full time

    Summary Job Reference: - 213675BR Rugby, Junction One Retail Park Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our Rugby, Junction One Retail Park store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...


  • Rugby, Warwickshire, United Kingdom ASI Recruitment Full time

    We are seeking a skilled Service Advisor to join our team at ASI Recruitment. This is an exciting opportunity to work with a progressive and inclusive company that values customer excellence.Key Responsibilities:Greet customers and schedule services in a timely and efficient manner.Keep customers updated on the progress of their vehicle, ensuring a positive...


  • Rugby, United Kingdom Hafele UK Limited Full time

    Customer Support Advisor (Permanent, Full Time 38.75 hours) **Location: Rugby Head Office** **Your new Company**: Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer...


  • Rugby, United Kingdom Rugby Borough Council Full time

    Job description To do this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care. You must have experience of using customer service centre technology; both Automatic Call Distribution (ACD) and Customer Contact...