Customer Service Advisor
2 weeks ago
**Job Description**:
**Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Rugby, Crick**
**Salary**: £11.25phr
**Hours of work**:
Monday - Friday 08:00-16:30
**Location**:
Rugby, Crick
**As a Customer Service Advisor your duties will include**:
Liaising with local dealerships, UK customer base and outbases.
Investigating and resolving customer complaints
Escalating enquiries to the appropriate teams when necessary
Handling all incoming customer enquiries
Maintaining an accurate customer performance management database
Handling all inbound and outbound telephone calls for a business
Generating regular customers reports on a day-to-day basis.
Managing internal and external communication
Operating various internal systems; from stock movement to fleet tracking
Dealing effectively with all customers enquires and conducting investigations.
**Key Experience**
- Excellent interpersonal skills and ability to work in a small team.- Clear communication skills and strong command of English language- Great attention to detail and ability to multitask.- Excellent IT skills and good Microsoft packages- Ability to work calmly under high-stress situations in a fast-paced environment.- Flexibility to cover various shifts including Saturdays.- Own transport (essential)What our client is looking for in you:
Flexible
Honest
Reliable
Hardworking
You will benefit from:
Weekly pay
Holiday & Sick pay
Immediate start
Call us : 01788 578888
Visit us : 11 Bank Street, Rugby, CV21 2QE
Make an appointment on Facebook to register today: Pertemps Rugby Industrial
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