Customer Service Advisor
3 weeks ago
Monday - Friday
40 hours per week
22k per annum
If this sounds like you, and you would like to work for a great company with a great team with additional benefits including:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
Then we would love to hear from you.
**More information about the job**:
The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;
- Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
**Your knowledge and experience**:
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Services Advisor
7 days ago
Rugby, United Kingdom Core Recruitment Ltd Full time**Full-Time Customer Service Advisor** **Rugby** **£22,000 - £24,000 per annum** **JOB SUMMARY**:The role of the Customer Service Advisor is a key part of the Internal Sales Team and responsible for maximising sales revenue from enquiries, alongside maintaining and developing long-term client relationships, offering exceptional customer service...
-
Customer Service Advisor
1 week ago
Rugby, United Kingdom Barclays Full time**Customer Service Advisor** **Rugby** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Advisor
3 weeks ago
Rugby, United Kingdom CIA Insurance Full time**Customer Services Advisor** **About : The Company** CIA Insurance is an independent insurance intermediary who has established an expectional reputation based on 20+ years of experience. We pride ourselves on delivering an unrivalled service to our customers thanks to the dedication of our experienced and knowledgeable staff. CIA Insurance currently...
-
Customer Service Advisor
2 weeks ago
Rugby, United Kingdom CIA Insurance Full time**Customer Services Advisor** **About : The Company** CIA Insurance is an independent insurance intermediary who has established an expectional reputation based on 20+ years of experience. We pride ourselves on delivering an unrivalled service to our customers thanks to the dedication of our experienced and knowledgeable staff. CIA Insurance currently...
-
Customer Service Advisor
2 weeks ago
Rugby, United Kingdom Pertemps Network Group Full time**Job Description**: **Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Rugby, Crick** **Salary**: £11.25phr **Hours of work**: Monday - Friday 08:00-16:30 **Location**: Rugby, Crick **As a Customer Service Advisor your duties will...
-
Customer Service Advisor
4 weeks ago
Rugby, United Kingdom Panic Transport Full timePanic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company. - Monday -...
-
Customer Service Advisor
4 weeks ago
Rugby, United Kingdom Panic Transport Full timePanic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company. - Monday -...
-
Customer Service Advisor
3 weeks ago
Rugby, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at The Queens Diamond Jubilee Centre, Rugby. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...
-
Customer Service Advisor
1 week ago
Rugby, United Kingdom Recruit123 Full timeThis is a great opportunity to join an established business. This role would suit someone with a passion for providing first class customer service, looking for a fresh new challenge. On offer is an excellent starting salary and benefits package. You will be joining a small team of 4 customer service advisors, who pride themselves on delivering a high...
-
Customer Service Advisor
2 months ago
Rugby, United Kingdom Kinaxia Logistics Full timePanic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.Monday -...
-
Customer Service Advisor
4 weeks ago
Rugby, United Kingdom Kinaxia Logistics Full timePanic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.Monday -...
-
Customer Service Advisor
3 weeks ago
Rugby, United Kingdom Sunbelt Rentals Careers Full time**About The Role**: Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for a Customer Service Advisor with great customer service skills who thrive in a busy operational environment to join our team and...
-
Technical Customer Service Advisor
1 week ago
Rugby, United Kingdom Inform Recruitment Ltd Full timeInform Recruitment is recruiting a Technical Customer Service Advisor for a national wholesaler that supplies specialist machine parts. They have a loyal customer base and supply to companies across the UK. This Technical Customer Service Advisor role is an exciting new position due to the company's success and its plans for growth. The business offers...
-
Customer Service Advisor
2 months ago
Rugby, Warwickshire, United Kingdom Rugby Borough Council Full timeWorking as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for...
-
Customer Service Advisor
3 weeks ago
Rugby, United Kingdom The Caraires Consultancy Full timeRugby based Permanent Monday to Friday - 9am to 6pm (1 hour lunch) £19,760pa Our very successful client based in Rugby is looking for a Customer Service Advisor to join their energetic team. You don't need any specific experience, just an excellent telephone manner, great attitude and great IT and organisational skills. Interested? The Caraires...
-
Customer Service Advisor
2 weeks ago
Rugby, Warwickshire, United Kingdom Recruit123 Full timeThis is a great opportunity to join an established business. This role would suit someone with a passion for providing first class customer service, looking for a fresh new challenge. On offer is an excellent starting salary and benefits package.You will be joining a small team of 4 customer service advisors, who pride themselves on delivering a high...
-
Technical Customer Service Advisor
2 weeks ago
Rugby, Warwickshire, United Kingdom Inform Recruitment Ltd Full timeInform Recruitment is recruiting a Technical Customer Service Advisor for a national wholesaler that supplies specialist machine parts. They have a loyal customer base and supply to companies across the UK. This Technical Customer Service Advisor role is an exciting new position due to the company's success and its plans for growth.The business offers...
-
Customer Service Advisor
3 weeks ago
Rugby, United Kingdom Barnardo's Full timeBarnardo's, the UK's leading children's charity, is seeking a dedicated and compassionate Customer Service Advisor to join our team. As a Customer Service Advisor, you will play a crucial role in ensuring that all interactions with our supporters, donors, and the public are positive and engaging. You will primarily be responsible for handling customer...
-
Customer Service Advisor
3 weeks ago
Rugby, United Kingdom Accident Express Rugby Limited Full timeOur Insurance and Manufacturer Approved Vehicle Accident Repair centre is recruiting for an customer service advisor. **Key Duties** - Liaising with insurance companies and work providers - Booking vehicles in and out and completing required paperwork - Updating customers of repair status - Keeping all systems up to date - fleet management/control **About...
-
Customer Service Advisor
1 week ago
Rugby, United Kingdom Panic Transport Full timeMonday - Friday 40 hours per week 22.5k per annum If this sounds like you, and you would like to work for a great company with a great team with additional benefits including: - Life assurance - Pension - Exceptional fleet - Opportunity for training and development (CPC training) - Full Uniform and PPE - Onsite Parking - Cycle to work scheme - Loyalty...