Team Leader
7 months ago
**Purpose of role**
To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.
The ongoing field supervision of support workers. Plus, ensuring that service users requirements are met whilst maintaining compliance of care standards in accordance with Local Authority policies and procedures.
**Key Responsibilities & Duties**
- Works as part of the Care team
- Managing Care Plans
- Carryout Spot-checks and Face to face supervisions with carers
- Support the continuous development and wellbeing of carers
- Maintain proper customer care documentation
- Ensure Care Staffing Ltd provides safe, effective, timely and high quality care
- Check the quality of care notes and identify any gaps for improvement
- To work 3 days out on the field on shift with our clients
**Work well with customers**
- Keep all information about customers and their families secure and confidential
**Work well with staff**
- Give care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan.
- Work with the Care Staffing coordinator to appropriately match care assistants to customers.
- Report changes to care schedules without delay to the coordinator, customer and care assistant.
- Support, supervise and assist with training of care assistants
- Take part in the out of hours emergency on-call rota as and when required.
**Quality improvement**
- Investigate matters relating to the quality of the service and implement improvements alongside the compliance and quality manager
- Monitor the performance of care assistants and carry out spot checks at the customer’s home to ensure the service is being delivered in line with company procedures
- Make sure care and support is provided in line with regulatory requirements and the Mental Capacity Act 2005 in England and Wales
- Work effectively with all customers, their families and representatives, other social and health care professionals and staff from Care Staffing Ltd to deliver high quality homecare services.
**Your Experience and Suitability**
- Work flexibly to meet business needs
- **Have a full, clean UK driving license (essential)**:
- NVQ level 3 in Health and Social Care qualification
- Confident working independently or as part of a team
- Lead staff and customer meetings
- Lead and participate in training activities, appraisals and development meetings
**Benefits**
- Salary £12.70
- Paid holiday
- Ongoing training & support
- Pension scheme
- Become part of a friendly & supportive team
Pay: £12.70 per hour
Expected hours: No less than 42 per week
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Rugby: reliably commute or plan to relocate before starting work (required)
**Experience**:
- providing care: 3 years (required)
- supervisory: 1 year (required)
Licence/Certification:
- Driving Licence (required)
- NVQ Level 3 Health & Social Care (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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