Customer Service Adviser
6 months ago
**The Role**:
**Customer Services Adviser**
**Salary: £20-25k dependent on experience**
**Full Time Position**
**Permanent Contract**
**Location: Exeter Agency**
**Monday-Friday 9am-5pm**
**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Exeter Agency.
**About the role**:
You will start your career at NFU Mutual Exeter Agency by gaining your licensing in our Motor and Personal products. You will be supported through this journey to develop your sales and customer service skills whilst taking inbound calls from customers and completing changes and new business quotes. You will also learn how to cross-sell other products to customers, including our Financial Services offerings which are delivered by a dedicated Financial Adviser. You will have a Personal Development Plan to ensure you are performing in line with the agency’s expectation, but this will be adapted to a pace and style that suits you.
**About you**:
- Certified CII preferred
- Microsoft Office competent essential
Experience & Knowledge:
- Experience of face-to-face sales, achievement of results in a targeted environment and the meeting of Training and Competence requirements.
- Competent in using office and sales support systems.
**Our commitment to you**:
Training will be provided to obtain further licences and encouragement for development.
**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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