Customer Service Representative
3 weeks ago
At Specsavers, we are passionate about delivering excellent levels of customer service. As a key member of our Call Centre team, you will play a crucial role in helping our stores to deliver exceptional customer experiences through efficient telephone handling and effective direction of enquiries.
You will receive thorough training and development to enhance your understanding of optical products, so previous experience is not always necessary. However, a passion for fantastic customer service is a must.
Key Responsibilities:
- Efficiently answer all telephone calls to the store, responding positively to customer enquiries and directing them to the appropriate department.
- Deal with telephone queries and respond to online or email queries within agreed SLAs.
- Ensure a copy of the following day's appointments is produced each evening as a contingency for system failure.
- Ensure a copy of the following day's booked collections is produced and ensure the lab has prioritised and completed these jobs.
- Advise customers of the current promotions and any relevant contact lens or product information.
- Support the Directors with ad-hoc tasks as required.
- Fantastic communicator, able to adapt communication style to suit the audience with a brilliant telephone manner.
- Systems literate, able to use different IT systems effectively including Office 365.
- Enthusiastic – customers can tell you enjoy your job and genuinely care about helping them.
- Interested – ask open questions, listen to responses, and use them to help your customer make the best choice for their needs.
Benefits:
- Salary £24,276
- Full time – 40 hours with weekend working
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
At Specsavers, we are committed to diversity and inclusion. We strive to create an inclusive culture where everyone feels welcome, valued, and proud to belong.
We are passionate about our people and their development. You will receive continued training and development to enhance your understanding of optical products.
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