Customer Service Brand Adviser

3 days ago


Exeter, United Kingdom Edf Energy Full time

Business Customer Service Accounts Advisor - Collections Exeter, EX1 3UT | Permanent, Full-time / Part-time | £24,635-------------------------------------------------------------------------------------- Interested in learning key business customer service skills that will platform your career?
Whether you're a recent school leaver or can offer transferable skills and experience, you could soon be thriving as a collaborative and supportive influence on our large and national business customers.
We support 3.5 million British homes and businesses, as well as public services.
We're busy generating the right mix of wind, nuclear and solar electricity to power the nation.
We'd love you to join our journey to help Britain achieve Net Zero.
As a Business Customer Service Accounts Advisor in Collections, you'll be a supportive voice for EDF, contacting customers by telephone to chase overdue payments, identify issues causing delays in payment and to contact customers proactively to ensure payments are made to terms.
As this is an entry level role, there is no requirement for previous experience within debt collections as full training will be provided.
We are looking for someone with the following skills and a willingness to learn and engage with our customers over the phone.
High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges.
It would however be desirable if you had: Collections experience.Knowledge of the UK (United Kingdom) Energy IndustryExperience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
Located within a realistic, commutable distance from our Exeter office (EX1 3UT) as the role will require office attendance 1 or 2 days a week after initial trainingAvailable for an in-person interview, from 5.30pm, on November 19, 20, or 21, 2024Ready – if successful – to begin your next career step on January 3, 2025Looking for a busy but personable office environment, in a weekday 9-5 roleEager to learn the tools for this role via a six-week, office-based training programme Pay, Benefits, and Culture Alongside a starting salary of £24,635 and a market-leading pension scheme, we offer a range of flexible benefits to support our staff across all aspects of their lives.
The benefit options include electric vehicle leasing, life and health insurance, discounted gym membership, product discounts, season ticket loans, product discounts, technology vouchers, and much more.
We're proud advocates of a diverse workforce promoting inclusivity across gender, minority ethnic backgrounds, LGBTQ+, and disability.
We're a Disability Confident employer, and we'll support any necessary adjustments.
This session will include a group task, so we can observe participants' communication styles – providing a fair opportunity for applicants of all backgrounds.
Join us and we'll help Britain achieve Net Zero, together.



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