Customer Service Advisor

7 months ago

Exeter, United Kingdom First2Protect Full time

Job Profile:
**Insurance Sales Advisor / Customer Service Advisor**

**Base £22,575 with an OTE of £29,476 with top performers earning £35,000**

We have an exciting opportunity to join a thriving company, working as a New Business Insurance Sales Adviser with the growing business that is First2Protect - a partner PRIMIS Mortgage Network business.

First2Protect is an insurance broker based in a modern office in the Southernhay area of Exeter City Centre. We have over 80 employees and 70,000 policy holders insured through us.

We provide buildings and contents insurance for customers during their property transaction journey. Rather than any cold-calling, these customers are introduced to First2Protect as warmed leads by our partner companies.

You will be working as part of a team that is responsible for listening to our clients needs and providing them with advice, before presenting them with a quote and arranging their property insurance policy.

Our team enjoy the friendly, competitive spirit combined with the city centre location and sociable hours.

Previous sales experience, whilst not essential, would be advantageous as the ability to positively influence clients and close a sale are key elements of this role. We enjoy seeing our advisors exceeding target and benefitting from our uncapped bonus scheme.

Employee development is at the heart of what we do, all of our leaders and trainers were once advisors and have progressed into senior roles from developing their skills and knowledge throughout their careers here.

There are also many other opportunities for you to develop your career within First2Protect, including qualifications through our Learning and Development programs.

**What’s in it for you?**
- Uncapped bonus opportunities
- Full training programme to assist your development by our dedicated training team
- Natural progression on to a variety of different roles within the business, ranging from leadership, specialist insurance, business development, existing business department and training
- Support from our team leaders and trainers throughout
- Sponsorship for industry recognised qualifications
- Holiday increases every year up to a max of 25 days plus bank holidays
- Access to company discounts and benefits such as cycle to work, critical illness, dental work, private medical insurance and travel insurance, as well as others though our employee benefits platform, Benni
- Working for a company that its employees are proud of
- Smart casual dress code

**What do we expect from you?**

To be successful you will need to be able to demonstrate the following:

- Competitive, self-motivated, tenacious mindset
- Ability to influence customers & close a sale
- Self-motivated and positive attitude
- Professional telephone manner and excellent communication skills
- Ability to show high levels of attention to detail and listening skills
- Reliability and flexibility
- Ability to work as part of a team
- Passion to succeed and develop yourself and your career
- Hunger for seeking opportunities and managing own workload to maximise positive customer outcomes

**Further details**:

- Working Hours: 37.5 hours per week (not including 1-hour unpaid lunch break per day)
- Working Days: Monday - Friday
- Shift pattern: 9-5.30 or 10.30-7.00
- Salary: £22,575pa with OTE at £ 29,476 with uncapped bonus opportunities.
- If full time hours or normal business hours cannot be fulfilled, then we will listen to any requirements you may have. Please let us know about these requirements upon submitting your CV.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs. If you require any adjustments to make the recruitment process easier, please let us know.

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