Customer Service Advisor
5 days ago
**Job Title: Customer Service Advisor**
**Overall Job Purpose**:To work as part of the service team, dealing with customers and clients to ensure they receive an effect and high-quality service.
**Main Duties and Responsibilities**
- Act as a point of contact for customers with Vehicle/Equipment issues, schedule appointments, answer enquiries and provide estimates
- Liaise between companies’ departments and the engineering team to ensure equipment is ready on time for customers
- Order parts for repairs or new equipment and keep the customer informed accordingly
- Encourage the sale of additional company products and services to customers
- Process daily diary and job sheets.
- Additional duties required withing the scope of this job spec.
**Personal Specifications**:
- Previous experience working as a Customer Service Advisor, Service Advisor or similar role desirable
- Excellent written and verbal communication skills
- Strong customer service skills & experience (ideally from and engineering background)
- Excellent timekeeping and organisational skills with the ability to manage your own workload.
**Qualifications and Certification**:
- Secondary school level education in English and Maths
- No other qualifications specifically required however, qualifications or certification in Customer Service, Engineering or Manufacturing is a distinct advantage.
**Additional Information**
**Working Hours**:Monday to Friday 8am - 5pm
**Location**:Near Exeter (30mins drive approx.)
**Remuneration**:up to£24,000
**Training**: You will receive on the job training on the company’s products and services.
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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