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Administrator (Customer Service / Developer
4 months ago
We are looking for a quality Administrator with strong customer service/trouble shooting skills to join our Developer Completions Team.
**Job Purpose**:
To be the main point of contact for clients and customers and to facilitate utility account handovers from housebuilders to their customers.
**Key Areas of Accountability**:
- Answering phone calls
- Processing handover forms
- Liaising with sales and site to obtain handover information
- Liaising with customers to manage their utility complaints
- Liaising with suppliers to ensure customers accounts are set up correctly
- Fixing duplications within the system
**Person Specification**:
- A motivated and organised individual with the desire to deliver a first class service
- Excellent communication skills with a passion for delivering great customer service
- Competent working both individually and as part of a team in an office environment
- A quick learner with good keyboard skills and knowledge of Microsoft software, including Word and Excel
- Common sense approach and attention to detail
- Ability to manage time effectively and prioritise workload
- Pleasant demeanour with the ability to respond positively and effectively to staff and clients
- High degree of confidentiality and accuracy
**Essential Qualifications/Experience/Skills**:
English Language Min Grade B GCSE or equivalent
Mathematics Min Grade C GCSE or equivalent
Keyboard skills
Knowledge of Microsoft software
**Desirable**
Customer Service Experience
Knowledge of utility billing
**Our Mission**
“To remove the complexities surrounding utilities from our client’s business in delivering proactive and cost-effective solutions”
**Team Mission**
“To deliver first-class service, going beyond meeting our customer’s basic needs by taking ownership and delighting them with our knowledgeable, versatile and proactive approach”
**HR Mission**
“To foster a thriving culture where employees feel valued, listened to and proud to be at the heart of delivering proactive and cost-effective solutions for our customers.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Microsoft Office: 1 year (required)
- Customer Service: 1 year (required)
Work Location: One location
Application deadline: 21/05/2023
Reference ID: DCExec May 23
