![SHEARS ACADEMY](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
3 days ago
The purpose of this role is to provide excellent customer service and ensure that all jobs are processed accurately and within agreed timescales.
**Key Duties / Responsibilities**
1. Distribute accurate data to the best placed operative to meet purpose
2. Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades / materials following repairs diagnosis
3. Ensure accurate information is received from operatives upon job completion
4. Ensure you meet expected performance requirements for taking incoming phone calls
5. Ensure all of the above is placed on the IT system and the IT system remains fit for purpose
6. Ensure all operatives are aware of any ‘system or Health and Safety flags’ and relevant Asbestos Information prior to accessing a property
7. Build ongoing relationships with team members, operatives to create a positive working environment
8. Act as a positive role model and be approachable to other team members
9. Take responsibility for you own personal development by identifying and addressing your own training needs
**Knowledge and Experience**
Proven administration / clerical experience
Working to deadlines / performance targets
Proven excellent and consistent communication skills often in demanding situations
Providing excellent customer service in a fast-paced work environment
Ability to set up / improve administration services and prioritise conflicting demands
**Skills and Abilities**
Must be flexible and able to work as part of a team
Effective and consistent use of all communication tools available (phone, computer, face to face)
Excellent customer service awareness in all situations
Good IT skills
**Job Types**: Full-time, Temp to perm
**Salary**: £11.00-£13.00 per hour
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Yearly bonus
**Experience**:
- Customer service: 6 years (required)
- Administrative: 5 years (required)
- business support officer: 6 years (required)
Work Location: In person
Reference ID: RECRUIT5230539
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