Customer Service Administrator

3 weeks ago

StokeonTrent, United Kingdom R J Lifts Group Ltd Full time

**This position is for a Customer Service Administrator.**

**R J Lifts** not only prides itself as being a UK leader in the lift and escalator industry **but is the only UK Lift Company which is EOT Employee-Owned Trust.**

If you are successful for a role within the RJ Lifts Group, you’ll be part of a focused, creative, innovative and collaborative working culture where we value the contribution of everyone. The R J Lifts Group culture and focus is being ‘One Team’ with a ‘One Dream’ approach, which is to deliver the best customer journey and outcome for all our entire client base across the UK and Ireland.

**General Description**: The overall responsibility of the Customer Service Administrator is to effectively and efficiently manage the deployment of our Lift Service & Repair Engineering Team to ensure completion of servicing lifts within our client portfolio.

This is a pivotal role which involves regular contact with engineers, management teams, clients and other functions within our Business.

This is a fast paced role where you will be required to work on multiple projects in a client driven, results orientated environment.

Reporting into the Department Manager you will drive change and suggest new ideas and drive a 'customer-centric' culture within the operational service teams, as well as creating a fun working environment with good staff retention.

You will be a confident personality and be able to analyse and interpret data well. Your role will involve:

- Delivery of Breakdown and Service departmental key performance indicators and service levels - ensuring a high customer care culture at times
- Scheduling the field engineers
- Constantly reviewing and suggesting improvements to the customer service journey to improve the experience for customers and to drive profitability and growth
- Ensuring compliance to procedures all times
- Updating Client Portals

You will have the following skills/experience:

- Exceptional organisational and planning skills
- Commitment
- Experience of planning jobs (preferably from within an engineering background but not required)
- The ability to learn complex processes
- Change management
- Strong communication and analytical skills
- Ability to identify problems and inefficiencies and to develop and push through solutions & improvements
- Project management skills
- Working with CRM systems & IT packages
- Scheduling external works

**Hours**:37.50 per week - Monday to Friday (Typically between 8.00 am and 5.00 pm)

**Holidays**:22 days a year + UK Bank Holidays

This is an excellent opportunity to join this fast-growing well-respected lift services company

RJ Lifts is an Equal Opportunity Employer. RJ Lifts does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

**Job Types**: Full-time, Permanent

Pay: Up to £22,308.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (required)
- dispatch / planning resource / coordinating: 1 year (preferred)

Work Location: In person

Application deadline: 04/09/2023

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