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Guest Experience Ambassador The Londoner

5 months ago

London, United Kingdom Front of House Operations Full time

**_Become a Londoner_**
- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel._

**We are currently recruiting for a Guest Experience Ambassador to join the Guest Experience Team at The Londoner.**

**Overview**:

- An amazing opportunity to join The Londoner as a Guest Experience Ambassador.
- As a Guest Experience Ambassador, you will be responsible for dealing with guest enquiries pre and post arrival to ensure they have a memorable visit to The Londoner.
- The role takes on the responsibility for delivering all admin and operational tasks behind the scenes in order to assist the front of house teams in delivering a bespoke guest experience during the night team.
- The Guest Experience Ambassador role, is to ensure that the communication across all departments is achieved, enabling a bespoke level of service to guest at The Londoner.
- Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations.

**About You**:

- Previous experience either within hotel guest relations or reception experience.
- It is essential you are able to demonstrate excellent customer service skills and attention to detail and are able to multitask and work under to pressure and to deadlines.
- You must have outstanding communication skills both verbally and written.
- Proficient in spoken in spoken and written English and ideally additional languages

**Company Benefits Package**:

- Career development opportunities in a wide of range of training programs.
- 28 days Holiday per annum including Bank Holidays.
- Complimentary hot meals, salad bar and beverages provided daily.
- Uniforms provided per role requirement.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family.
- Discounts on food and beverage in all Edwardian restaurants, bars & spas.

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