Customer Complaints Specialist

4 weeks ago


Newbury, United Kingdom Novuna Full time

Are you passionate about delivering phenomenal customer experiences? Do you have good listening and communication skills? Are you confident in communicating via the phone? Want to work for an ICS accredited business?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

Working as part of a small and friendly team, you'll be taking care of escalated complaints that haven't been resolved at the first point of contact. Your role will involve undertaking a thorough investigation of the customer's case, taking complaints from end to end to identify the right outcome.

Attendance of the Newbury office will be required for the first month to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office.

**Some of your key duties will include**:

- Listening to call recordings and making notes
- Reviewing notes, documentation, and information on customers' accounts
- Liaising with teams the customer has had contact with
- Writing formal response letters

What are we looking for?

You've got a real passion for customer service, have a strong sense of fair play and enjoy solving problems. It's likely you've got some experience working in a regulated environment, so you understand the principles and requirements that come with taking care of customers in a regulated industry.

Also, we're looking for the following:

- Good listening and communication skills
- Capable of gathering and summarising information from a variety of sources
- Good decision-making and problem-solving skills
- Knowledge of customer service in a regulated industry

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid



  • Newbury, United Kingdom Vodafone Full time

    **Complex Complaints Specialist**: Location: Newbury (Blended home working) Onsite minimum 8 days per month **Salary**: From £26,000 - £32,000 + Vodafone Benefits Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when...


  • Newbury, United Kingdom Vodafone Full time

    **Complex Complaints Specialist - Hybrid Newbury**: Location: Newbury (Blended home working) Onsite minimum 8 days per month **Salary**: From £26,000 - £32,000 + Vodafone Benefits Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Vodafone UK’s blended working approach means you’ll come to your contracted hub location...


  • Newbury, United Kingdom Novuna Full time

    Are you passionate about delivering phenomenal customer experiences and resolving complaints? Do you have good listening and communication skills? Are you confident in communicating via the phone? Want to work for an FCA regulated business? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions,...


  • Newbury, United Kingdom Blue Arrow Full time

    **Position**: Pensions Administrator / Complaint Handler **Location**: Remote Working **Sector**: Project Management - Pensions **Salary**: £32,000 to £37,000 dependent on experience **Hours**: 40 hours per week, Monday to Friday **Holiday**: 23 days' holiday (rising to 27) with the opportunity to buy extra leave. We are looking for a Pensions...


  • Newbury, West Berkshire, United Kingdom Novuna Full time

    Are you passionate about delivering phenomenal customer experiences and resolving complaints? Do you have good listening and communication skills? Are you confident in communicating via the phone? Want to work for an FCA regulated business?If your answer is 'yes' to all of these, keep reading.Want to know a little about us?At Novuna Vehicle Solutions, we're...


  • Newbury, United Kingdom West Berkshire Council Full time

    Vacancy Description Are you an experienced and highly motivated professional looking for a new challenge in a dynamic and forward-thinking local authority? West Berkshire Council is seeking a Complaints and Access to Records Manager to join our People -CFS team, reporting to the Executive Director, People -CFS. As the Complaints and Access to Records...


  • Newbury, West Berkshire, United Kingdom Novuna Full time

    Are you passionate about delivering phenomenal customer experiences? Do you have good listening and communication skills? Are you confident in communicating via the phone? Want to work for an ICS accredited business?If your answer is 'yes' to all of these, keep reading.Want to know a little about us?At Novuna Vehicle Solutions, we're passionate about...


  • Newbury, United Kingdom Novuna Full time

    Are you keen and eager to make a difference to our customer experience and service? Do you have excellent Excel skills and an analytical mindset? Are you a critical thinker with a passion for uncovering underlying causes? Do you want to help be the driving force behind lasting solutions? If your answer is 'yes' to all of these, keep reading. Want to know a...

  • Customer Specialist

    2 weeks ago


    Newbury, West Berkshire, United Kingdom Sovereign Housing Full time

    Do you love how it feels to solve problems and deliver a great service?At Sovereign we shape our service around our customers making sure we deliver right first time. Our Customer Specialists (Housing) take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.We...

  • Customer Specialist

    3 weeks ago


    Newbury, United Kingdom Essential Employment Full time

    **Customer Specialist - Housing needed in Newbury, £15.55ph **PAYE - Reference: 5229718** This role can be based in Christchurch, Exeter, Newbury or Bristol We are ideally looking for applicants with experience of delivering housing management services e.g. safeguarding, anti-social behaviour and tenancy breaches. This is a customer focused role with the...

  • Customer Specialist

    4 weeks ago


    Newbury, United Kingdom Sovereign Housing Full time

    **Do you love how it feels to solve problems and deliver a great service?** At Sovereign we shape our service around our customers making sure we deliver right first time. Our Customer Specialists (Housing) take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best...


  • Newbury, United Kingdom Waylands Automotive Full time

    Polestar is expanding. They are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. They blaze their own trail, one without compromise. They need people who share their vision. As a proud partner with Polestar, Waylands Automotive are now recruiting a Customer Experience Specialist...


  • Newbury, United Kingdom Waylands Automotive Full time

    Polestar is expanding. They are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. They blaze their own trail, one without compromise. They need people who share their vision. Waylands Automotive are now recruiting a Polestar Customer Experience Specialist to be based at our...


  • Newbury, United Kingdom RCN Full time

    **The role** Customer Services Information Specialist RCN Library and Heritage Centre, London. Full time, 35 hours 9-5pm Monday-Friday, with one late weeknight 11-7pm and one in six Saturdays 9-5pm on rotation. Permanent contract based onsite at London HQ Library. There is more to the RCN than you might think. We’re a trade union with a membership of close...


  • Newbury, United Kingdom Jag Recruitment Full time

    **Senior Customs Control Specialist & Warehouse Coordinator for merchandise distributor** BACKGROUND This is a small dynamic merchandise distributor company with a robust supply chain and warehouse fulfilment operation, it is looking for an experienced Senior Customs Control Specialist & Warehouse Coordinator who is required to ensure compliance with HMRC...


  • Newbury, United Kingdom Vodafone Full time

    **Introduction**: **Location**: Newbury + Midlands + Glasgow (Hybrid/Homebased Working) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**: Full time 37.5 hours per week - Mon to Fri **Optimisation Specialist** **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid...


  • Newbury, United Kingdom Vodafone Full time

    **Introduction**: **Location**: Newbury + (Hybrid/Homebased Working) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**: Full time 37.5 hours per week - Mon to Fri **Optimisation Specialist** **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach...


  • Newbury, United Kingdom OCU Full time

    OCU Nettworx (part of the wider OCU Group) are currently looking for a Customer Liaison Officer to join our team in Newbury. The Customer Liaison Officer will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. This role requires strong communication...

  • Customer Care Advisor

    3 weeks ago


    Newbury, United Kingdom Global Freight Solutions Full time

    Are you self-driven with excellent communication skills, and enjoy a fast-paced environment where you deliver a superb service to customers? If so, this is a great opportunity to start or continue your career in customer services. We are looking for individuals to work from our Newbury office in a hybrid position. **Main Areas of Responsibility**: - Call...

  • Customer Care Advisor

    1 month ago


    Newbury, United Kingdom Global Freight Solutions Full time

    Are you self-driven with excellent communication skills, and enjoy a fast-paced environment where you deliver a superb service to customers? If so, this is a great opportunity to start or continue your career in customer services. We are looking for individuals who are keen to work from home but also commutable to our Newbury office for meetings. **Main...