Complex Complaints Specialist
6 months ago
**Complex Complaints Specialist - Hybrid Newbury**:
Location: Newbury (Blended home working) Onsite minimum 8 days per month
**Salary**: From £26,000 - £32,000 + Vodafone Benefits
Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to engage and connect with your team. Otherwise, you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.
**What will you be doing?**
Vodafone's goal is to be the number one rated company for customer experience and this role is central to us achieving this. We need problem solvers to resolve some of our most complex customer issues. We take pride in delivering the best service for our customers. Facing challenges head-on with innovative and creative solutions. Solving problems so we can continue to connect people, businesses and communities across the world.
As a Complex Complaints Specialist, you will be responsible for taking ownership of our very complex customer complaints and use your natural curiosity, tenacity, active listening, and relationship building skills and your ability to connect to investigate, review and resolve.
You will be dealing with a wide range of complex complaints relating to all product types, including those that are FCA reportable. It is very important to us that you have the time to focus on your customers, so you will never have more than six cases open at any one time. This will give you the opportunity to research the problem, uncover the solutions, and build relationships with your customers.
You will work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies, to ensure that all complaints are resolved successfully and in a timely manner.
Because this role requires you to always be available for your customers, you and your team will be working in flexible shifts, including some weekends. Although this role will be mainly home-based, you will also work from the office at least eight days a month to learn and work collaboratively with your team.
**Who are we looking for?**
To be successful in this role, you will have proven complaint handling experience, ideally within a regulated sector, and the ability to make informed decisions while keeping the customer at the heart of everything you do.
- Whether you’re communicating with our senior leaders or a dissatisfied customer, you’ll be able to handle anything that comes your way. Confidence is key, you’ll show willingness to take full accountability of a challenging situation but be empathetic enough to see others’ point of view. Taking ownership of the decisions you make and the work you do with the ability to tailor your approach to each customer.
- Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer.
- Active listening skills and excellent problem-solving capabilities.
- A continuous improvement mindset - you will listen to our customers and capture feedback in a way that allows us to support the business.
- Knowledge of FCA and Ofcom regulations would be highly desirable.
**What’s in it for you?**
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. Plus, you’ll have a dedicated learning development plan to set you up with the skills and support to both develop in the role and progress your career further within Vodafone. We’re committed to supporting you throughout every step of your career at Vodafone.
**Together we can**
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
Reed #TJ
-
Technical Compliance Specialist
4 weeks ago
Newbury, West Berkshire, United Kingdom Freixenet Copestick Full timeJob SummaryWe are seeking a skilled Technical Compliance Specialist to join our team at Freixenet Copestick. This role is responsible for ensuring technical and legislative compliance across the business.About the RoleThis position involves supporting the implementation, maintenance, and continuous improvement of our quality management system. The successful...
-
Compassionate Caregiver for Complex Care Clients
4 weeks ago
Newbury, West Berkshire, United Kingdom HFH Healthcare Full timeWe are seeking a compassionate and skilled Care Assistant/Support Worker to join our team in Newbury, UK.Job OverviewAs a Care Assistant/Support Worker with HFH Healthcare, you will be responsible for providing high-quality care to complex care clients in their own homes. You will work closely with our clinical team to deliver specialist nurse-led services...
-
Service Desk Agent
1 day ago
Newbury, West Berkshire, United Kingdom Office Angels Full timeAbout the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Office Angels. This role involves providing top-notch customer service, resolving customer complaints, and maintaining accurate records.The successful candidate will be able to work effectively in a fast-paced office environment, managing multiple tasks and...
-
Business Solutions Specialist
3 weeks ago
Newbury, West Berkshire, United Kingdom Vodafone UK Full time**Company Overview**Vodafone UK is a leading technology communications company that empowers people and businesses to stay connected and thrive in a digital world. We are committed to driving inclusion for all and creating a workplace that is fully representative of the communities and customers we serve.**Job Description:**We are seeking an experienced...
-
Food Safety
3 weeks ago
Newbury, United Kingdom Hatched Recruitment Group Full timeJob Title: Environmental Control Officer - Food Hygiene and Safety Focus About the Role: We are seeking a dedicated Environmental Control Officer with a strong focus on food hygiene and food safety to join our Public Protection team. This role is ideal for someone passionate about safeguarding public health through food safety and who thrives in a varied,...
-
Food Safety
1 month ago
Newbury, United Kingdom CV-Library Full timeJob Title: Environmental Control Officer - Food Hygiene and Safety Focus About the Role: We are seeking a dedicated Environmental Control Officer with a strong focus on food hygiene and food safety to join our Public Protection team. This role is ideal for someone passionate about safeguarding public health through food safety and who thrives in a varied,...
-
Mental Health Support Specialist
2 days ago
Newbury, West Berkshire, United Kingdom Academics Ltd Full time**Academics Ltd** is a renowned educational institution providing support to students with complex needs. We are currently seeking a qualified candidate for the position of **Mental Health Support Specialist**.The successful applicant will be responsible for providing individualized support to students, working closely with our experienced team and on-site...
-
Automotive Repair Specialist
2 weeks ago
Newbury, West Berkshire, United Kingdom Pembrook Resourcing Full timePembrook Resourcing is seeking an Automotive Repair Specialist to join their team. Estimated salary: $60,000 - $80,000 per annum.This role involves using specialist tools to identify mechanical problems and carry out necessary adjustments and repairs according to maker's standards. Key responsibilities include:Diagnosing and repairing complex vehicle...
-
Pre-sales Design Specialist
8 months ago
Newbury, United Kingdom Vodafone Full time**What you’ll do**: The Pre-Sales Programme Design practice supports bid management, account and sales teams to prepare, negotiate, shape and define future programme and project solutions for customers. The team prepares pre-sales delivery and cost estimates for complex enterprise projects and programmes, produces plans & programme approaches; detailed...
-
Food Safety
4 weeks ago
Newbury, United Kingdom Hatched Recruitment Group Full timeJob Title: Environmental Control Officer - Food Hygiene and Safety FocusAbout the Role:We are seeking a dedicated Environmental Control Officer with a strong focus on food hygiene and food safety to join our Public Protection team. This role is ideal for someone passionate about safeguarding public health through food safety and who thrives in a varied,...
-
Optimisation Specialist
6 months ago
Newbury, United Kingdom Vodafone Full time**Introduction**: **Location**: Newbury + (Hybrid/Homebased Working) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**: Full time 37.5 hours per week - Mon to Fri **Optimisation Specialist** **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach...
-
Disability Support Specialist
3 weeks ago
Newbury, West Berkshire, United Kingdom Sanctuary Personnel Ltd Full timeAbout the JobThis permanent position as a Disability Support Specialist in the Disabled Children's Team offers a salary of up to £37,568 per annum.The ideal candidate will have experience in assessing and planning support for families with complex needs, working collaboratively with professionals, and carrying out assessments to safeguard children from...
-
Maths Curriculum Specialist
3 weeks ago
Newbury, West Berkshire, United Kingdom CV-Library Full timeAcademics Ltd is seeking a Maths Curriculum Specialist to join our team. This role involves developing and implementing engaging maths lessons that cater to diverse student needs.About the JobThe salary for this role is £45,000 - £65,000 per annum.You will work closely with colleagues to plan and deliver maths lessons, assessing student progress and...
-
Domestic Boiler Specialist
4 weeks ago
Newbury, West Berkshire, United Kingdom Jamieson Clark Full timeKey Responsibilities: The Domestic Boiler Specialist will be responsible for servicing and technical fault finding and fixing of domestic boilers and ASHPs in people's homes. This includes cover a local region, ensuring that all work is carried out to the highest standard and in compliance with relevant regulations.You will be working with industry-leading...
-
Child Protection Specialist
2 weeks ago
Newbury, West Berkshire, United Kingdom Sanctuary Personnel Ltd Full timeJob Title: Child Protection SpecialistWe are seeking an experienced Child Protection Specialist to join our team in West Berkshire. This role is a full-time position, and the salary for this role is up to £45,441 per annum.The successful candidate will manage complex caseloads, assessments of children, families, and parenting, and work to meet statutory...
-
Administrator and Support Specialist
2 days ago
Newbury, West Berkshire, United Kingdom Office Angels Full timeKey ResponsibilitiesThe Customer Service Administrator will be responsible for:Managing customer interactions through various communication channels.Processing orders, invoices, and credit notes with precision and efficiency.Addressing customer complaints and concerns in a professional and courteous manner.Maintaining accurate records and reports to ensure...
-
Customer Experience Manager
3 weeks ago
Newbury, West Berkshire, United Kingdom Vodafone UK Full time**Job Description**Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. We are looking for a skilled Customer Service Specialist to join our Security team.As a Customer Service Specialist, you will be responsible for maintaining and developing an industry-leading...
-
IP Network Specialist
3 days ago
Newbury, West Berkshire, United Kingdom mecs communications Full timeJob DescriptionWe are seeking an experienced IP Network Specialist to join our team as a contract Network Engineer. This is a home-based, remote working opportunity with a global IT and technology service provider.The successful candidate will be responsible for the management and delivery of bespoke and complex IP networks, IPVPN, IDA WAN, and firewall...
-
Care Specialist
4 weeks ago
Newbury, West Berkshire, United Kingdom HFH Healthcare Full timeJob OverviewWe are seeking a skilled and compassionate care specialist to join our team of dedicated professionals at HFH Healthcare. As a live-in carer, you will have the opportunity to work closely with clients in their own homes, providing high-quality care and support.Your role will involve working as part of a close-knit team, delivering complex care...
-
Field Operations Specialist
6 months ago
Newbury, United Kingdom Pertemps Network Group Full time**Field Operations Specialist**: - 37046**£45,000 Per Annum** - Full Time**Permanent** **Newbury, Berkshire** **Engineering And Technical** **Job Description**: - We have an excellent opportunity at Thames Water to join us as a Field Operations Specialist. As a Field Operations Specialist your role will be to carry out field investigations into complex...