Service Desk Agent

23 hours ago


Newbury, West Berkshire, United Kingdom Office Angels Full time
About the Role

We are seeking a highly skilled Customer Service Administrator to join our team at Office Angels. This role involves providing top-notch customer service, resolving customer complaints, and maintaining accurate records.

The successful candidate will be able to work effectively in a fast-paced office environment, managing multiple tasks and prioritizing deadlines.

Main Responsibilities
  1. Handle customer inquiries and complaints via phone, email, or other communication channels.
  2. Process orders, invoices, and credit notes in a timely and accurate manner.
  3. Escalate complex issues to senior staff members when necessary.
  4. Maintain accurate records and reports to ensure efficient operations.
What We Offer
  • A competitive estimated salary of £32,500 per annum.
  • A comprehensive pension scheme and health benefits package.
  • A robust training program to support ongoing development and skills enhancement.


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