Technical Support Specialist
1 month ago
We are seeking a highly motivated and skilled Technical Support Specialist to join our team at Node4. As a member of our managed services team, you will play a vital role in providing first-class support to our customers.
About the RoleThis is an exciting opportunity for someone who is passionate about technology and delivering exceptional service. You will work closely with our 1st and 3rd line teams to provide a cohesive experience for clients, ensuring that all support queries are resolved efficiently and effectively.
You will be responsible for updating customers on all stages of support calls, from logging and research to action planning, escalation, and resolution. Excellent communication skills are essential, as you will need to maintain a high level of interaction with team members and clients throughout the process.
The ideal candidate will have a strong understanding of Microsoft technologies and a minimum of 2-3 years' experience in a Service Desk environment. You will be able to evidence excellent customer service skills and possess a passion for IT, with a desire to progress your career within the company.
Key Responsibilities- Provide technical support to customers via phone, email, and other channels
- Log and manage support tickets, ensuring timely resolution and effective escalation when necessary
- Work collaboratively with internal teams to resolve complex technical issues
- Maintain accurate records of customer interactions and support activities
To succeed in this role, you will require:
- A minimum of 2-3 years' experience in a Service Desk environment
- Strong knowledge of Microsoft technologies, including SQL Server
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Possess a passion for IT and a desire to progress your career
We offer a range of benefits to our employees, including:
- A competitive salary, estimated to be around £35,000 - £45,000 per annum, depending on experience
- Holiday entitlement, including 25 days annual leave plus bank holidays
- Private medical insurance or company-paid health cash plan
- Employee assistance program
- Access to Node4's training academy for professional development
- Discounted gym membership and access to Node4's social events
-
Technical Support Specialist with Profectus
4 weeks ago
Newbury, West Berkshire, United Kingdom Profectus Recruitment Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Profectus Recruitment in Berkshire. As a key member of our IT support team, you will provide exceptional technical expertise to ensure seamless operations.
-
Technical Support Specialist
6 days ago
Newbury, West Berkshire, United Kingdom Freixenet Copestick Full timeAbout Freixenet CopestickWe are a leading supplier of sparkling wine in the UK, with a diverse portfolio of products and a strong commitment to quality and customer service.Job DescriptionThis role involves maintaining technical and legislative compliance records, implementing and maintaining the site quality management system, and ensuring full compliance...
-
Technical Service Installation Professional
1 month ago
Newbury, West Berkshire, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Service Installation Professional NeededRise Technical Recruitment Limited is seeking an experienced Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for installing, maintaining and repairing state-of-the-art equipment at customer sites.Company Overview:We are a well-established company offering...
-
Technical Compliance Specialist
1 month ago
Newbury, West Berkshire, United Kingdom Freixenet Copestick Full timeJob SummaryWe are seeking a skilled Technical Compliance Specialist to join our team at Freixenet Copestick. This role is responsible for ensuring technical and legislative compliance across the business.About the RoleThis position involves supporting the implementation, maintenance, and continuous improvement of our quality management system. The successful...
-
Electromechanical Technical Specialist
4 days ago
Newbury, West Berkshire, United Kingdom ACS Performance Full timeAbout ACS PerformanceWe are a leading provider of specialist equipment services, committed to delivering exceptional support to our customers.As an Electromechanical Technical Specialist, you will be responsible for servicing, repairing, and installing ultrasound equipment in the South West region, with potential opportunities to work on Ophthalmology and...
-
Mobile Engineering Specialist
1 month ago
Newbury, West Berkshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly skilled Mobile Engineering Specialist to join their team.About the RoleWe are looking for an experienced Field Service Engineer to provide specialist maintenance and repair services to our clients. As a Mobile Engineering Specialist, you will be responsible for traveling to client sites to diagnose and...
-
Technical RF/Microwave Support Specialist
1 week ago
Newbury, West Berkshire, United Kingdom Caged Tigers South Ltd Full timeCompany OverviewCaged Tigers South Ltd is a specialist Search & Selection Consultancy delivering Engineering, Commercial and Leadership talent across the UK and Mainland Europe.We are currently seeking an experienced RF/Microwave Support Specialist to join our team in the south of England.
-
Technical Field Service Specialist
17 hours ago
Newbury, West Berkshire, United Kingdom CV Library Full timeCompany Overview: A renowned international client from the food process industry is seeking a skilled Technical Field Service Specialist to join its team in the UK. This respected company is currently experiencing a sustained period of success, with new products being launched continuously.Job Description: As a Technical Field Service Specialist, you will be...
-
Technical Field Service Specialist
1 month ago
Newbury, West Berkshire, United Kingdom Stryker UK Limited Full timeWe are seeking a highly skilled Technical Field Service Specialist to join our team at Stryker UK Limited.About the Role:This is a challenging and rewarding opportunity for an experienced Field Service Engineer who is passionate about delivering high-quality technical support to our customers. The successful candidate will be responsible for maintaining...
-
Quantity Surveyor Specialist
2 weeks ago
Newbury, West Berkshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Quantity Surveyor SpecialistWe are seeking a highly skilled Quantity Surveyor Specialist to join our team at Rise Technical Recruitment Limited. As an Assistant Quantity Surveyor, you will play a crucial role in ensuring the success of our construction projects.Key Responsibilities:To assist in the preparation of tender documents and cost...
-
Learning Support Specialist
3 weeks ago
Newbury, West Berkshire, United Kingdom SEND Inclusion Support Full timeAre you passionate about supporting students with Social, Emotional, and Mental Health (SEMH) needs?About the RoleWe are seeking a skilled and compassionate Key Stage 2 Teacher to join our team at SEND Inclusion Support in Newbury.Key Responsibilities:Deliver high-quality teaching and learning to students with SEMH requirements, using your expertise to...
-
Clinical Support Specialist
2 weeks ago
Newbury, West Berkshire, United Kingdom Stryker Full timeAbout the Role:We are seeking a Clinical Support Specialist to join our team at Stryker. In this role, you will provide clinical product support to all end users, offering on-site guidance and assistance during surgical procedures.Responsibilities:Provide training, ongoing in-services, and customer education to assigned accountsOffer feedback on product...
-
Primary Education Specialist
1 week ago
Newbury, West Berkshire, United Kingdom SEND Inclusion Support Full timeCompany OverviewOur client, a leading SEND Inclusion Support provider in the UK, is seeking a dedicated and passionate Primary Education Specialist to join their team in Newbury. With a strong commitment to supporting students with Social, Emotional, and Mental Health (SEMH) needs, they strive to deliver high-quality education and care that enables all...
-
Surveying and Estimating Specialist
1 week ago
Newbury, West Berkshire, United Kingdom Rise Technical Recruitment Limited Full timeAbout the Role:We are seeking a skilled Surveying and Estimating Specialist to join our team in Reading, with travel to sites across the South East.Key Responsibilities:">Coordinating site activities and resources">Preparing quantity surveys and cost reports">Negotiating contracts with suppliers and subcontractors">Managing budgets and costs">Your...
-
Learning Support Specialist
6 days ago
Newbury, West Berkshire, United Kingdom SEND Inclusion Support Full timeJob Title: Primary TeacherAbout the School:Our school is committed to providing high-quality education and care for children with Social, Emotional, and Mental Health (SEMH) needs.We collaborate with our Special Educational Needs Coordinator (SENCO) and external agencies to develop personalized learning plans.Our staff work closely together to support the...
-
Conveyancing Support Professional
2 weeks ago
Newbury, West Berkshire, United Kingdom Coburg Banks Technical Full timeAbout the RoleCoburg Banks Technical is seeking a skilled Conveyancing Support Professional to join our team. As a key member of our property transactions department, you will play a vital role in assisting with property conveyances and providing exceptional customer service.Key Responsibilities* Assist in the processing of property transactions from start...
-
Newbury, West Berkshire, United Kingdom Austin Fraser Full timeJob Description: As a Home-Based Medical Equipment Support Specialist, you will be responsible for providing technical support and training to customers across the UK. You will work closely with our sales team to identify customer training needs and develop tailored solutions. Your primary responsibilities will include conducting pre-sales demonstrations and...
-
Quantity Surveyor Specialist
1 week ago
Newbury, West Berkshire, United Kingdom Rise Technical Recruitment Limited Full time £45,000Rise Technical Recruitment Limited is seeking a motivated and experienced Junior/Assistant Quantity Surveyor to join their sports pitch construction team. This role offers excellent opportunities for career progression, training, and professional development in the construction industry.About the Role:The successful candidate will assist with bill of...
-
Technical Solutions Specialist
2 weeks ago
Newbury, West Berkshire, United Kingdom Caged Tigers South Ltd Full timeEstablished in the south of England, Caged Tigers South Ltd is a renowned organisation providing high-end technology and cutting-edge RF/Microwave products to various sectors. With an extensive range covering components and sub-systems used in military/aerospace, automotive, and commercial industries, the company seeks an experienced technical...
-
IT Support Specialist
1 week ago
Newbury, West Berkshire, United Kingdom TRIA Full time £180About the RoleTRIA is seeking an SC cleared support professional to join their Technical Support team.You will be responsible for handling incoming technical support incidents, requests and changes.