Technical Support Specialist

1 month ago


Newbury, West Berkshire, United Kingdom risual Limited Full time

We are seeking a highly motivated and skilled Technical Support Specialist to join our team at Node4. As a member of our managed services team, you will play a vital role in providing first-class support to our customers.

About the Role

This is an exciting opportunity for someone who is passionate about technology and delivering exceptional service. You will work closely with our 1st and 3rd line teams to provide a cohesive experience for clients, ensuring that all support queries are resolved efficiently and effectively.

You will be responsible for updating customers on all stages of support calls, from logging and research to action planning, escalation, and resolution. Excellent communication skills are essential, as you will need to maintain a high level of interaction with team members and clients throughout the process.

The ideal candidate will have a strong understanding of Microsoft technologies and a minimum of 2-3 years' experience in a Service Desk environment. You will be able to evidence excellent customer service skills and possess a passion for IT, with a desire to progress your career within the company.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other channels
  • Log and manage support tickets, ensuring timely resolution and effective escalation when necessary
  • Work collaboratively with internal teams to resolve complex technical issues
  • Maintain accurate records of customer interactions and support activities
Requirements

To succeed in this role, you will require:

  • A minimum of 2-3 years' experience in a Service Desk environment
  • Strong knowledge of Microsoft technologies, including SQL Server
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Possess a passion for IT and a desire to progress your career
Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary, estimated to be around £35,000 - £45,000 per annum, depending on experience
  • Holiday entitlement, including 25 days annual leave plus bank holidays
  • Private medical insurance or company-paid health cash plan
  • Employee assistance program
  • Access to Node4's training academy for professional development
  • Discounted gym membership and access to Node4's social events


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