Technical Field Service Specialist

1 month ago


Newbury, West Berkshire, United Kingdom Stryker UK Limited Full time

We are seeking a highly skilled Technical Field Service Specialist to join our team at Stryker UK Limited.

About the Role:

This is a challenging and rewarding opportunity for an experienced Field Service Engineer who is passionate about delivering high-quality technical support to our customers. The successful candidate will be responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with quality systems and manufacturer specifications.

Key Responsibilities:
  • Deliver technical assistance and documentation to internal and external customers;
  • Repair and check electronic/mechanical Stryker products;
  • Perform annual checks and calibration according to MDR on customer sites;
  • Fulfill service contracts with planned maintenances;
  • Install Stryker systems on customer sites (e.g., Integrated OR);
  • Software & Hardware Upgrades;
  • Delivery of technical training to internal & external customers;
Reporting Requirements:
  • Efficient and thorough documentation of service activities for internal and external reference;
  • Scheduling of customer visits in cooperation with customer service;
  • Ensure traceability of all field-based Stryker products through reporting tools;
  • Attend team meetings and deliver presentations to encourage team development;
Additional Responsibilities:
  • Give technical support to Product Managers and sales staff;
  • Provide technical support to customers and sales department;
  • Give IT support on certain instruments;
  • Escalate opportunities and issues appropriately;
Requirements:
  • Degree in engineering, medical electronics, and camera technology or equivalent;
  • Minimum 3 years experience in medical electronics combined with good mechanical skills;
  • Minimum 2 years experience in the hospital environment and healthcare work;
  • IT experience on administrative and technical levels;
  • Service-minded; Quality confident; Persistent; Good perception; Polite; Accurate; Positive; Loyal; Stress-resistant;
Compensation:

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience and qualifications. This includes a competitive benefits package that includes travel opportunities within the defined region.

A degree in engineering, medical electronics and camera technology or equivalent, along with minimum 3 years of experience in medical electronics combined with good mechanical skills is required. Additionally, a minimum 2 years of experience in the hospital environment and healthcare work, as well as IT experience on administrative and technical levels are expected.



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