Customer Experience Specialist

1 week ago


Newbury, United Kingdom Waylands Automotive Full time

Polestar is expanding. They are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. They blaze their own trail, one without compromise. They need people who share their vision. As a proud partner with Polestar, Waylands Automotive are now recruiting a Customer Experience Specialist to be based at our dealership in Newbury.

Polestar is an electric performance brand, determined to improve the society we live in. Their focus is on uncompromised design and technology. Passion and emotion drive them, electricity and innovation drive their cars. Their products are excellent, efficient and entertaining. They innovate constantly and they are relentless in their pursuit of the best. At Polestar, the sky is the limit.

**What’s the role?**

The Polestar Customer Experience Specialist will be responsible for demonstrating and promoting both Polestar and Waylands to customers who have requested a test drive and further information. They will need to liaise with the workshop to ensure the cars are in perfect working order and make sure they are clean and ready for demonstrations.

Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:

- Provide a tailored experience based upon guests’ specific interests and agenda
- Educate and inspire guests by answering their questions
- Turn curiosity into intense interest by introducing people to the exciting vehicle and services that Polestar offers
- Act as a role model of both Polestar’s culture and behaviours and Waylands' reputation for customer excellence

**Who are we looking for?**
- You’ll be an active listener and excellent communicator.
- You will adopt a positive attitude with all customers.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll have a full UK driving licence.
- You’ll be as happy working on your own initiative as you are in a team.
- You’ll have a thirst for knowledge and a desire to learn.

**What do you get in return?**
- 5-day week on a set rota of 8.30am to 5pm Tuesday to Saturday (45 hours per week).
- Basic of £24,382.80 plus quarterly bonus (OTE £29,000)
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
- Benefits platform with employee support programme
- Discounted rates of vehicle parts and servicing
- Opportunities for training and career progression
- Staff referral scheme
- Contributory pensions scheme for eligible staff
- Life insurance of 2x annual salary

**Why Waylands?**

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” has been demonstrated by the fact that we have won the AM Dealer Group of the Year award four years running. A recent staff survey showed that 98% of our team would recommend working at Waylands to their friends and family.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

**Job Types**: Full-time, Permanent

**Salary**: £24,382.80-£29,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: New/TD/Polestar



  • Newbury, United Kingdom Waylands Automotive Full time

    Polestar is expanding. They are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. They blaze their own trail, one without compromise. They need people who share their vision. Waylands Automotive are now recruiting a Polestar Customer Experience Specialist to be based at our...


  • Newbury, United Kingdom Novuna Full time

    Are you keen and eager to make a difference to our customer experience and service? Do you have excellent Excel skills and an analytical mindset? Are you a critical thinker with a passion for uncovering underlying causes? Do you want to help be the driving force behind lasting solutions? If your answer is 'yes' to all of these, keep reading. Want to know a...

  • Marketing Specialist

    3 weeks ago


    Newbury, United Kingdom Vodafone Full time

    **Location: London or Newbury (Hybrid*)** **Salary: Excellent basic salary plus bonus and Vodafone benefits** **Hours: Full time 37.5 hours per week - Monday to Friday** - Hybrid - At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at...


  • Newbury, United Kingdom Vodafone Full time

    **Location**: Newbury / London (Blended - Home & Office) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**:Full time 37.5 hours per week - Mon to Fri - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the...


  • Newbury, West Berkshire, United Kingdom Vodafone Full time

    Location: Newbury / London (Blended - Home & Office)Salary: Excellent basic salary plus bonus and Vodafone benefitsHours:Full time 37.5 hours per week - Mon to Fri- HybridAt Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home,...

  • Customer Specialist

    2 weeks ago


    Newbury, West Berkshire, United Kingdom Sovereign Housing Full time

    Do you love how it feels to solve problems and deliver a great service?At Sovereign we shape our service around our customers making sure we deliver right first time. Our Customer Specialists (Housing) take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.We...

  • Customer Specialist

    3 weeks ago


    Newbury, United Kingdom Essential Employment Full time

    **Customer Specialist - Housing needed in Newbury, £15.55ph **PAYE - Reference: 5229718** This role can be based in Christchurch, Exeter, Newbury or Bristol We are ideally looking for applicants with experience of delivering housing management services e.g. safeguarding, anti-social behaviour and tenancy breaches. This is a customer focused role with the...

  • Customer Specialist

    4 weeks ago


    Newbury, United Kingdom Sovereign Housing Full time

    **Do you love how it feels to solve problems and deliver a great service?** At Sovereign we shape our service around our customers making sure we deliver right first time. Our Customer Specialists (Housing) take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best...


  • Newbury, United Kingdom RCN Full time

    **The role** Customer Services Information Specialist RCN Library and Heritage Centre, London. Full time, 35 hours 9-5pm Monday-Friday, with one late weeknight 11-7pm and one in six Saturdays 9-5pm on rotation. Permanent contract based onsite at London HQ Library. There is more to the RCN than you might think. We’re a trade union with a membership of close...


  • Newbury, United Kingdom Jag Recruitment Full time

    **Senior Customs Control Specialist & Warehouse Coordinator for merchandise distributor** BACKGROUND This is a small dynamic merchandise distributor company with a robust supply chain and warehouse fulfilment operation, it is looking for an experienced Senior Customs Control Specialist & Warehouse Coordinator who is required to ensure compliance with HMRC...


  • Newbury, United Kingdom West Berkshire Council Full time

    Vacancy Summary - Employer: - West Berkshire Council - Salary: - From £34,834 to £41,418 per annum, (Grade I) - Location: - Council Offices, Market Street, Newbury - Contract: - Contract - Working Pattern: - Full Time - Hours: - 37 hours per week. - DBS Check: - No - Closing Date: - 16/04/2024 at 23:59 - Reference: - V5331 Vacancy...

  • Sales Specialist

    2 weeks ago


    Newbury, United Kingdom MKM Building Supplies Full time

    Sales Specialist Our successful NEWBURY branch is looking to recruit for the following role: Sales Specialist In this position, you will play a key role in the sale of our full range of building supplies products therefore previous sales experience in a similar role within a builder’s merchant environment is essential. Working with the sales team, the...


  • Newbury, United Kingdom Adecco Full time

    Documentation Specialist. Permanent role, based in Newbury. Paying an attractive salary of £25-£28K plus benefits. Offering Hybrid working. Are you an experienced Documentation Specialist looking for a new opportunity? We have an exciting permanent full-time position available in Newbury. Join the team in a dynamic and growing company and make a...


  • Newbury, United Kingdom Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Newbury, United Kingdom Adecco Full time

    Documentation Specialist. Permanent role, based in Newbury. Paying an attractive salary of £25-£28K plus benefits. Offering Hybrid working. Are you an experienced Documentation Specialist looking for a new opportunity? We have an exciting permanent full-time position available in Newbury. Join the team in a dynamic and growing company and make a...


  • Newbury, West Berkshire, United Kingdom Performance Resourcing Full time

    Motorhome Handover SpecialistNorth West HampshireUp to £31,200 p/annumWe are recruiting a Motorhome Handover Specialist for our clients Motorhome Centre in the North West Hampshire area.As a Motorhome Handover Specialist, you will play a crucial role in ensuring a smooth and exceptional experience for our customers during the Motorhome handover process....


  • Newbury, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£24,468 **this is made up of a base salary of **£22,400 **along with an additional **£500 **flexible benefit and up to a **£1,568...


  • Newbury, United Kingdom Vodafone Full time

    **Location**: Field based (Customer Site / Newbury hub / home) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**:Full time 37.5 hours per week - Mon to Fri - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the...


  • Newbury, United Kingdom Pertemps Network Group Full time

    **Field Operations Specialist**: - 37046**£45,000 Per Annum** - Full Time**Permanent** **Newbury, Berkshire** **Engineering And Technical** **Job Description**: - We have an excellent opportunity at Thames Water to join us as a Field Operations Specialist. As a Field Operations Specialist your role will be to carry out field investigations into complex...


  • Newbury, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Newbury Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting **both a part time **(28 hours) permanent roles, our full-time starting salary of £21,220 is made up of a base salary of £19,500 pro rata, up to £1,200 discretionary performance related...