Pensions Administrator

4 months ago


Newbury, United Kingdom Blue Arrow Full time

**Position**: Pensions Administrator / Complaint Handler
**Location**: Remote Working
**Sector**: Project Management - Pensions
**Salary**: £32,000 to £37,000 dependent on experience
**Hours**: 40 hours per week, Monday to Friday
**Holiday**: 23 days' holiday (rising to 27) with the opportunity to buy extra leave.

We are looking for a Pensions Administrator / Complaint Handler with experience in a similar role who is looking for a new challenge and who wants to be part of this exciting period of growth.

My client is looking for experienced Pensions administrator / Complaint Handler to join our Pensions Solutions team in a home-based, permanent role.

As well as receiving a starting salary of up to £37,500 per year, you will be part of a team that plays a key role in administering our members' plans throughout different periods of their lives, like preparing for retirement, or supporting families with arrangements following a difficult life event.

If you're interested in taking the next steps in your career and advancing in the exciting and varied world of pensions, this could be the role for you.

Experience within pension administration, and complaint handling is highly desired.

What you'll be doing:

- Receiving, investigating and responding to all customer inquiries regarding complaints.
- Making changes to orders or information necessary to process or cancel orders if this is a resolution to the complaint.
- Coordinating with other departments or functions areas to resolve customer problems when necessary.
- Maintaining documentation on communications regarding customer complaint, billing and account inquiries.
- Some PA experience required.

What we're looking for:

- Someone with experience in working with DB Pensions Schemes and delivering excellent customer service is essential for this role
- Excellent written and verbal communication skills
- Excellent numeracy skills, with a GCSE grade C or above in Maths or equivalent
- Good knowledge of Microsoft Excel
- Strong accuracy and attention to detail

What we're looking for:

- Someone with experience in working with DB Pensions Schemes and delivering excellent customer service is essential for this role
- Excellent written and verbal communication skills
- Excellent numeracy skills, with a GCSE grade C or above in Maths or equivalent
- Good knowledge of Microsoft Excel
- Strong accuracy and attention to detail

What can we offer you?
In this role, you would have the opportunity to add real value from the outset and join a growing and thriving team. Also, on offer is a salary of up to £37,500 per year dependent on experience and a great benefits package including:

- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave and plenty more
- Voluntary benefits designed to suit your lifestyle-from discounts on retail, socialising, to travel, technology, and health and wellbeing

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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