Customer Liaison Officer

5 months ago

Newbury, United Kingdom OCU Full time

OCU Nettworx (part of the wider OCU Group) are currently looking for a Customer Liaison Officer to join our team in Newbury.

The Customer Liaison Officer will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. This role requires strong communication skills, empathy, and the ability to build rapport with customers while effectively representing the company's interests.

**Duties and Responsibilities**:
**Customer Interaction and Support**:

- Provide timely and accurate information to customers regarding products, services, pricing, billing, and any other relevant queries.
- Assist customers in resolving issues or complaints by investigating the root cause, liaising with internal departments, and implementing appropriate solutions.
- Always maintain a professional and courteous demeanour, ensuring that customers feel valued and respected in their interactions with the company.

**Relationship Building**:

- Build and nurture strong relationships with customers to understand their needs, preferences, and expectations.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Collaborate with sales and account management teams to identify upsell or cross-sell opportunities and promote additional products or services to existing customers.

**Record Keeping and Documentation**:

- Keep detailed records of customer interactions, inquiries, complaints, and resolutions in the company's CRM system or database.
- Generate reports and summaries of customer feedback, trends, and issues for review by management and relevant stakeholders.
- Ensure that all customer data and information are handled securely and in compliance with data protection regulations.

**Process Improvement**:

- Identify opportunities to streamline and improve customer service processes and procedures to enhance efficiency and effectiveness.
- Work collaboratively with cross-functional teams to implement changes and enhancements that positively impact the customer experience.
- Stay updated on industry best practices, trends, and emerging technologies related to customer service and incorporate relevant insights into service delivery.

**Customer Education and Outreach**:

- Develop and distribute educational materials, tutorials, and resources to help customers maximize the value of products or services.
- Conduct outreach campaigns to inform customers about new features, updates, promotions, or events that may be of interest to them.
- Participate in customer-focused events, seminars, or webinars to engage with customers and provide valuable insights and support.

**Skills and Experience**:

- Bachelor’s degree in business administration, Marketing, Communications, or related field (or equivalent work experience).
- Proven experience in customer service, client relations, or a similar role, preferably in a customer-facing environment.
- Excellent communication skills, both verbal and written, with a strong ability to empathize and convey information clearly and effectively.
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
- A positive attitude, resilience, and a commitment to delivering exceptional customer service.

**Company Information**:
Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.

Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, ‘One Company United’.

**We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.

  • Resident Liaison Officer

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Stride Full time

    Job Title: Resident Liaison OfficerJob Summary: Stride is seeking a Resident Liaison Officer to support the Programme Lead Homes and Place in delivering business objectives set out in the Corporate Plan and Homes and Place Standard.Key Responsibilities:* Build and nurture strong relationships between customers, neighbours, and others affected by property...

  • Housing Association Liaison Officer

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Stride Full time

    Job Title: Coordinator/ Liaison OfficerJob Summary: Stride is seeking a skilled Coordinator/ Liaison Officer to join our team on an interim contract basis. The successful candidate will be responsible for building and nurturing strong relationships between customers, neighbours, and others affected by property repair programmes.Key Responsibilities:Develop...

  • Housing Association Liaison Officer

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Stride Full time

    Job Title: Housing Association Liaison OfficerJob Summary: Stride is seeking a highly skilled Liaison Officer to work with a large Housing Association on an interim contract basis. The successful candidate will be responsible for building and nurturing strong relationships between customers, neighbours, and others affected by property repair programmes.Key...

  • Coordinator/ Liaison Officer

    4 weeks ago

    Newbury, United Kingdom CV-Library Full time

    A client of mine who is a large Housing Association are looking for Coordinator/ Resident Liaison Officer to work for them on an interim contract basis. The role will be based in the Newbury Area so all candidates must be able to work in an office for this position and live within a commuteable are. This role is required to build and nurture strong...

  • Brand Liaison Officer

    1 month ago

    Newbury, West Berkshire, United Kingdom fish4.co - Jobboard Full time

    Our client, a long-standing partner based near Hungerford, is seeking a Brand Liaison Officer to cover the Hampshire and Berkshire regions.Key responsibilities:Develop and maintain positive relationships with residents, ensuring effective liaison services across the region.Provide timely updates to residents on upcoming works, maintaining accurate records...

  • Coordinator/ Liaison Officer

    4 weeks ago

    Newbury, Berkshire, United Kingdom Stride Full time

    A client of mine who is a large Housing Association are looking for Coordinator/ Resident Liaison Officer to work for them on an interim contract basis. The role will be based in the Newbury Area so all candidates must be able to work in an office for this position and live within a commuteable are. This role is required to build and nurture strong...

  • Coordinator/ Liaison Officer

    4 weeks ago

    Newbury, Berkshire, United Kingdom Stride Full time

    A client of mine who is a large Housing Association are looking for Coordinator/ Resident Liaison Officer to work for them on an interim contract basis. The role will be based in the Newbury Area so all candidates must be able to work in an office for this position and live within a commuteable are. This role is required to build and nurture strong...

  • Family Liaison Officer Specialist

    7 days ago

    Newbury, West Berkshire, United Kingdom New Barn School Full time

    New Barn School is seeking a skilled Family Liaison Officer to join our team. As a member of our dedicated staff, you will work closely with parents, young people, and the local authority to explore circumstances and find effective resolutions.Located in Newbury, Berkshire, this role offers a unique opportunity to make a positive impact on the lives of...

  • Strategic Technology Liaison

    3 weeks ago

    Newbury, West Berkshire, United Kingdom Vodafone Full time

    Strategic Technology Liaison RoleAbout the Role: As a Strategic Technology Liaison, you will be responsible for building and maintaining strong relationships with key stakeholders within our internal organization and with our customers.Key Responsibilities:Establish and maintain strategic relationships with internal stakeholders and customers.Understand and...

  • Family Liaison and Attendance Specialist

    2 days ago

    Newbury, West Berkshire, United Kingdom Outcomes First Group Full time

    About Our Growing SchoolNew Barn School is a dynamic educational institution catering to SEMH pupils aged 6-19, with nearly 100 students across three sites. As we strive to build incredible futures by empowering neurodiverse pupils to thrive, we seek an experienced Family Liaison and Attendance Officer to join our close-knit team.

  • Family Liaison and Attendance Officer

    2 weeks ago

    Newbury, United Kingdom Outcomes First Group Full time

    How would you like to be paid for five days but only work four*?Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).If the trial...

  • Building Liaison Officer

    2 days ago

    Newbury, West Berkshire, United Kingdom Sovereign Housing Full time

    Job TitleCustomer Experience SpecialistAbout the RoleWe are seeking a skilled and experienced Customer Experience Specialist to join our team at Sovereign Network Group. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer experiences and driving growth.Key ResponsibilitiesDeliver excellent customer service,...

  • Customer Service Order Administrator

    5 months ago

    Newbury, United Kingdom 2-Recruit Full time

    Are you customer focused with excellent organisation/planning skills? Do you have office admin experience and a natural with technology? Are you proficient with Microsoft Office and comfortable meeting tight deadlines? If so, we could have your next career move right here. Our client is looking for a reliable, self motivated customer service order...

  • Office IT Customer Experience Specialist

    5 months ago

    Newbury, United Kingdom Vodafone Full time

    **Location**: Newbury / London (Blended - Home & Office) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**:Full time 37.5 hours per week - Mon to Fri - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the...

  • Family Liaison Specialist for Neurodiverse Pupils

    7 days ago

    Newbury, West Berkshire, United Kingdom New Barn SchoolWest Berkshire Full time

    New Barn School in West Berkshire is seeking an exceptional Family Liaison and Attendance Officer to join our dedicated team. This exciting opportunity will see you play a vital role in supporting the wellbeing of our SEMH pupils aged 6-19.As part of Acorn Education, the UK's leading independent provider of specialist education for vulnerable pupils, we...

  • Brand Liaison Officer

    1 month ago

    Newbury, West Berkshire, United Kingdom FBR Construction Recruitment Full time

    pWeareseekingaskilledBrandLiaisonOfficertojoinourteamatFBRConstructionRecruitment./ph3KeyResponsibilities:/h3olliDevelopandmaintainpositiverelationshipswithresidents,ensuringeffectivecommunicationandliaisonservicesacrossHampshireandBerkshireregions./liliProvidetimelynotificationstoresidentsregardingupcomingworks,maintainingaccuratetrackersandrecords./liliCon...

  • Housing Officer

    4 weeks ago

    Newbury, United Kingdom CV-Library Full time

    An excellent opportunity to join a well respected Housing Association on a permanent contract Based in Newbury with the expectation to work from the office at least 2 days per week, working form home the rest of the week, or in the office if that is your preference. £32-£35k per annum depending on experience You will be triaging the housing...

  • Housing Officer

    5 days ago

    Newbury, United Kingdom BRC Full time

    An excellent opportunity to join a well respected Housing Association on a permanent contractBased in Newbury with the expectation to work from the office at least 2 days per week, working form home the rest of the week, or in the office if that is your preference.£32-£35k per annum depending on experienceYou will be triaging the housing queries that come...

  • Transport Administrator

    1 month ago

    Newbury, United Kingdom CV-Library Full time

    Transport Administrator Newbury Our client based in Newbury is recruiting for a Office & Transport Team Administrator! Please note that this is a hybrid role where the candidates time will be allocated between the Office Admin and the Transport team. This time allocation will be structured and agreed on a daily weekly basis between the Office and...

  • Transport Administrator

    3 weeks ago

    Newbury, United Kingdom Dovetail HRS Full time

    Transport AdministratorNewburyOur client based in Newbury is recruiting for a Office & Transport Team Administrator!Please note that this is a hybrid role where the candidates time will be allocated between the Office Admin and the Transport team. This time allocation will be structured and agreed on a daily weekly basis between the Office and Transport...