Customer Liaison Officer

2 weeks ago

Newbury, United Kingdom OCU Full time

OCU Nettworx (part of the wider OCU Group) are currently looking for a Customer Liaison Officer to join our team in Newbury.

The Customer Liaison Officer will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. This role requires strong communication skills, empathy, and the ability to build rapport with customers while effectively representing the company's interests.

**Duties and Responsibilities**:
**Customer Interaction and Support**:

- Provide timely and accurate information to customers regarding products, services, pricing, billing, and any other relevant queries.
- Assist customers in resolving issues or complaints by investigating the root cause, liaising with internal departments, and implementing appropriate solutions.
- Always maintain a professional and courteous demeanour, ensuring that customers feel valued and respected in their interactions with the company.

**Relationship Building**:

- Build and nurture strong relationships with customers to understand their needs, preferences, and expectations.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Collaborate with sales and account management teams to identify upsell or cross-sell opportunities and promote additional products or services to existing customers.

**Record Keeping and Documentation**:

- Keep detailed records of customer interactions, inquiries, complaints, and resolutions in the company's CRM system or database.
- Generate reports and summaries of customer feedback, trends, and issues for review by management and relevant stakeholders.
- Ensure that all customer data and information are handled securely and in compliance with data protection regulations.

**Process Improvement**:

- Identify opportunities to streamline and improve customer service processes and procedures to enhance efficiency and effectiveness.
- Work collaboratively with cross-functional teams to implement changes and enhancements that positively impact the customer experience.
- Stay updated on industry best practices, trends, and emerging technologies related to customer service and incorporate relevant insights into service delivery.

**Customer Education and Outreach**:

- Develop and distribute educational materials, tutorials, and resources to help customers maximize the value of products or services.
- Conduct outreach campaigns to inform customers about new features, updates, promotions, or events that may be of interest to them.
- Participate in customer-focused events, seminars, or webinars to engage with customers and provide valuable insights and support.

**Skills and Experience**:

- Bachelor’s degree in business administration, Marketing, Communications, or related field (or equivalent work experience).
- Proven experience in customer service, client relations, or a similar role, preferably in a customer-facing environment.
- Excellent communication skills, both verbal and written, with a strong ability to empathize and convey information clearly and effectively.
- Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
- A positive attitude, resilience, and a commitment to delivering exceptional customer service.

**Company Information**:
Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.

Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, ‘One Company United’.

**We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.

  • Customer Liaison

    4 weeks ago

    Newbury, United Kingdom Square Peg Recruitment Full time

    My clients require a CUSTOMER LIAISON PERSON for their successful main dealer site in NEWBURY. £28,000 BASIC AND £32,000 OTE This role would suit someone who has a good understanding of how the sales process works in the motor industry and would like to use their skills to deal with customers who have purchased cars awaiting collection. This is simply to...

  • Customer Liaison Officer OCU Nettworx · Newbury

    2 weeks ago

    Newbury, West Berkshire, United Kingdom Opals Group Full time

    OCU Nettworx (part of the wider OCU Group) are currently looking for a Customer Liaison Officer to join our team in Newbury. The Customer Liaison Officer will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. This role requires strong communication...

  • Office Administrator

    2 weeks ago

    Newbury, United Kingdom Reed Full time

    We are currently recruiting for an Office and Transport Administrator to work for a client based in Newbury. Due to the continued growth of the business, they are looking to expand their team and recruit an experienced Administrator to assist the Office and Transport Manger with their daily tasks shared between them. This role is to start asap on a temporary...

  • Customer Sales Consultant

    4 weeks ago

    Newbury, United Kingdom Calibre Candidates Full time

    Overview We have an exciting opportunity for a Customer Sales Consultant to join a well-established commercial company based in Newbury. This is a great customer liaison and sales role working in a friendly, fast paced team environment. Working towards office and teamtargets, with individual KPIs to achieve. Excellent future career prospects and support for...

  • Box Office Coordinator

    4 weeks ago

    Newbury, United Kingdom THE WATERMILL THEATRE Full time

    The Watermill is seeking a proactive, positive and articulate Box Office Coordinator to join our Box Office team. The Box Office Coordinator will be an integral part of the Box Office team, supporting the Sales and Box Office Manager to deliver excellent customer care and team management, while driving sales through all channels using our CRM system...

  • Office & Transport Admin

    1 week ago

    Newbury, United Kingdom Recruitment Solutions Full time

    Recruitment Solutions are currently working with one of the UK's leading specialist recycling companies. Due to continued growth within the business, we are looking for an Office & Transport Administrator. Although, any candidates with experience with entry level finance duties would be ideal (i.e. PO's, SAP knowledge, invoicing support etc.) Please...

  • Customer Service Advisor

    4 weeks ago

    Newbury, United Kingdom Adecco UK Full time

    Adecco are delighted to be supporting our successful client in the search for a Customer Service Advisor based in Newbury. Paying £11.17 per hour working Monday - Friday. Offering Hybrid after initial 3/4 weeks in the office for training. This role is for 5 months with the potential to be perm. Duties include: - To analyse and solve customer queries. -...

  • Customer Service Advisor

    3 weeks ago

    Newbury, United Kingdom Adecco UK Full time

    Adecco are delighted to be supporting our successful client in the search for a Customer Service Advisor based in Newbury. Paying £11.17 per hour working Monday - Friday. Offering Hybrid after initial 3/4 weeks in the office for training. This role is for 5 months with the potential to be extended. Duties include: - To analyse and solve customer...

  • Customer Service Order Administrator

    1 week ago

    Newbury, United Kingdom 2-Recruit Full time

    Are you customer focused with excellent organisation/planning skills? Do you have office admin experience and a natural with technology? Are you proficient with Microsoft Office and comfortable meeting tight deadlines? If so, we could have your next career move right here. Our client is looking for a reliable, self motivated customer service order...

  • Box Office Coordinator

    2 weeks ago

    Newbury, West Berkshire, United Kingdom THE WATERMILL THEATRE Full time

    The Watermill is seeking a proactive, positive and articulate Box Office Coordinator to join our Box Office team.The Box Office Coordinator will be an integral part of the Box Office team, supporting the Sales and Box Office Manager to deliver excellent customer care and team management, while driving sales through all channels using our CRM system...

  • Office & Transport Administrator

    7 days ago

    Newbury, United Kingdom CSS RECYCLING LTD Full time

    Office & Transport Administrator Job DescriptionIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.CSS Recycling are the leading processor and recycler of Waste Electrical and Electronic Equipment in the UK. Through the expertise of our people and investment in modern technology, we promote and deliver a...

  • Office & Transport Administrator

    1 week ago

    Newbury, United Kingdom CSS RECYCLING LTD Full time

    Office & Transport Administrator Job DescriptionCSS Recycling are the leading processor and recycler of Waste Electrical and Electronic Equipment in the UK. Through the expertise of our people and investment in modern technology, we promote and deliver a sustainable solution for the recycling of WEEE. Established for over 35 years, we have major contracts...

  • Office IT Customer Experience Specialist

    2 weeks ago

    Newbury, United Kingdom Vodafone Full time

    **Location**: Newbury / London (Blended - Home & Office) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**:Full time 37.5 hours per week - Mon to Fri - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the...

  • Customer Account Officer

    2 weeks ago

    Newbury, United Kingdom Sovereign Housing Full time

    We have an opportunity for an **Income officer** to join our **Customer Accounts **team in Newbury. This is a full time permanent role and will be a mix of home and office working. We are offering a starting salary of £30,000 - £35,000 depending on experience. **The role**: Your responsibilities will include: - Delivering a comprehensive rent & service...

  • Office IT Customer Experience Specialist

    2 weeks ago

    Newbury, West Berkshire, United Kingdom Vodafone Full time

    Location: Newbury / London (Blended - Home & Office)Salary: Excellent basic salary plus bonus and Vodafone benefitsHours:Full time 37.5 hours per week - Mon to Fri- HybridAt Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home,...

  • Customer Service Executive

    3 weeks ago

    Newbury, United Kingdom Adecco Full time

    Adecco are delighted to be supporting our successful client in the search for a Customer Service Advisor based in Newbury. Paying £11.17 per hour, working Monday - Friday on a rotating shift pattern of 8.30am - 5pm/9am - 5.30pm. This role is for 12 weeks with the potential to be extended. You will need to have a professional telephone technique and a hard...

  • Digital Customer Experience Officer

    2 weeks ago

    Newbury, United Kingdom West Berkshire Council Full time

    Vacancy Summary - Employer: - West Berkshire Council - Salary: - From £34,834 to £41,418 per annum, (Grade I) - Location: - Council Offices, Market Street, Newbury - Contract: - Contract - Working Pattern: - Full Time - Hours: - 37 hours per week. - DBS Check: - No - Closing Date: - 16/04/2024 at 23:59 - Reference: - V5331 Vacancy...

  • Office IT Asset Specialist

    3 weeks ago

    Newbury, United Kingdom Vodafone Full time

    **Location**: Newbury + (Hybrid* **Salary**:Excellent basic salary plus bonus and Vodafone benefits **Hours**:Full time 37.5 hours per week - Mon to Fri - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing...

  • Office & Transport Administrator

    1 week ago

    Newbury, Berkshire, United Kingdom CSS RECYCLING LTD Full time

    Job Description Office & Transport Administrator Job Description CSS Recycling are the leading processor and recycler of Waste Electrical and Electronic Equipment in the UK. Through the expertise of our people and investment in modern technology, we promote and deliver a sustainable solution for the recycling of WEEE. Established for over 35 years, we...

  • Licensing Enforcement Officer

    1 month ago

    Newbury, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are recruiting for a Licensing Enforcement Officer to work with West Berkshire Council. You will be required to work 37 hours, Monday to Friday. Responsibilities: * Administer and enforce licensing matters and other public protection duties for which the Council has statutory responsibilities * Undertake compliance and complaint...