Building Liaison Officer
5 days ago
Customer Experience Specialist
About the RoleWe are seeking a skilled and experienced Customer Experience Specialist to join our team at Sovereign Network Group. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer experiences and driving growth.
Key Responsibilities- Deliver excellent customer service, ensuring all interactions are positive and respectful.
- Support customers through our Homes and Place retrofit programme, providing guidance and expertise as needed.
- Act as the main point of contact for customers, listening to their needs and concerns, and keeping stakeholders updated on progress.
- Ensure all information provided to customers is clear and consistent, avoiding confusion and minimizing concerns.
- Review and maintain customer engagement plans, ensuring accuracy and up-to-date information.
- Solid experience in a customer-focused role, ideally within the housing sector.
- Understanding of building maintenance terminology and retrofit concepts.
- Ability to manage workload effectively and prioritize tasks.
- Strong communication skills and ability to build rapport with customers and stakeholders.
- Driving licence and access to vehicle.
- £45,000 per annum (estimated salary based on location and industry standards).
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Opportunity to buy/sell up to 5 days holiday per year.
- Company pension scheme matched up to 12%.
- Flexible working arrangements and options for private medical insurance.
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