Technical Support

3 months ago

Cambridge, United Kingdom Canon Full time

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on

Directly reporting into the Business Support Manager, the Technical Support will work closely with the Technical Consultant and key stakeholders to support, develop and design reports for key site stakeholders. This role will require a logical and process driven approach to change with a high level of communication.

In this role you'll also need to have the confidence and enthusiasm to develop solutions that are as amazing as we are

We’ll give you the freedom to do your best and a career to be proud of.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus - A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing - Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount - Up to 38% off products from our Canon store.
- Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

**What we ask**:
Working for a global leading organisation, you will be working in a Production Print environment supporting the ICT functions, development of programs and work flows across two sites. You will be required to:

- Administer new developments as delivered by change management.
- Ensure that systems in conjunction with Canon Head Office ICT and the ICT and Security Operations Manager are correctly mirrored and backed up on the correct timely basis.
- Create new reports to be used within the operation, both internal and by the customer.
- Self-Development is important at Canon and you will be encouraged to take further training to develop your skills in this role through the support and guidance of your Manager.

Skills/Attributes Desired:

- Process driven
- Logical thinker
- SQL Server Management
- Prisma Production, Prisma Prepare and Access
- Enfocus Pitstop
- Power BI and iDashboard reporting tools working knowledge
- Microsoft 365 - SharePoint, Power Automate
- Xinet DAM

Your communication and negotiation skills will be high tuned as well as your command of the English language - written and verbal

Working as part of a team you will be co-operative, pro-active and flexible way with customers & ICT colleagues at all levels of seniority

You will grasp the opportunities to learn new ideas and concepts and respond flexibly to challenges.

**You will need**:
As the Technical Support - Cambridge, you will possess the following skills and expertise:

- A highly service focused approach exhibiting a reliable and responsible attitude
- IT knowledge
- Well organised with excellent communication skills
- Good problem-solving skills
- Good time-management and organisational skills
- Process and results driven
- Flexible, adaptive and innovative

This role encourages you to develop your skills and have a good understanding of providing excellent customer service. You will have a strong work ethic, passion about driving results and will be an excellent team player.

**Further Information**:
Salary - Up to £31,523.40
Location - Duxford / Papworth

No agencies please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.

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