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Technical Support Specialist

2 months ago

Cambridge, United Kingdom Maverick Associates Full time

Job Title:
Desktop Support Engineer

About Maverick Associates:

A forward-thinking and expanding Managed IT Services provider dedicated to offering outstanding technical assistance to its clientele.

We are looking for a skilled Service Operations Administrator to enhance our service support team.

Role Overview:

In the capacity of a Desktop Support Engineer, you will deliver first-line technical assistance to our clients, both remotely and in-person.

Your responsibilities will include addressing hardware and software challenges, ensuring peak system functionality, and providing exemplary customer service.


At Maverick Associates, we uphold a 'Customer-First' philosophy, valuing your interpersonal skills as highly as your technical expertise.

Our clients are paramount to us, and exceptional customer support is crucial. This entails keeping clients updated throughout the troubleshooting process.

Key Responsibilities:

  • Deliver technical assistance to users via phone, email, and remote access.
  • Diagnose and resolve hardware and software challenges. (Desktop/Network/Security)
  • Install, configure, and maintain computer hardware and software. (Intune)
  • Aid in the deployment and setup of desktop computers and peripherals.
  • Record and monitor all support incidents and their resolutions.
  • Escalate complex issues to higher-level support when necessary.
  • Keep a tidy and organized workspace.
  • Provide on-site support as required.


Qualifications:

  • Strong customer service focus with the ability to communicate effectively with both technical and non-technical users.
  • Basic knowledge of computer hardware and software.
  • Proficiency in Windows operating systems.
  • Excellent problem-solving and troubleshooting abilities.
  • Capability to work independently as well as collaboratively.
  • Strong attention to detail and organizational skills.
  • A valid driving license is necessary for on-site support.
Preferred

Qualifications:

  • Experience in IT support or help desk environments.
  • Familiarity with common IT applications and software.
  • IT certifications (e.g., CompTIA A+).

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and collaborative work environment.
  • Certified Training
  • Birthday Leave
If you are enthusiastic about technology and enjoy assisting others, we encourage you to consider this opportunity.