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Technical Support Specialist

2 months ago

Cambridge, Cambridgeshire, United Kingdom VIQU Limited Full time

Technical Support Specialist, £25,000 to £30,000

VIQU Limited is collaborating with a leading provider of IT solutions that focuses on IT infrastructure, managed services, consultancy, software solutions, and cybersecurity.

This organization serves a diverse range of sectors, delivering tailored services to enhance operational efficiency, minimize expenses, and utilize advanced technology.

They are currently in search of a Technical Support Specialist to deliver first and second-line technical assistance and maintenance for one of their clients in the healthcare sector.

In the role of Technical Support Specialist, your responsibilities will include:

  • Documenting incidents and service requests
  • Resolving support issues
  • Ensuring compliance with service levels and targets
  • Maintaining high levels of customer satisfaction and consistent service delivery standards

Key Qualifications for the Technical Support Specialist:

  • Minimum of 1 year in a technical support position
  • Proficient in Microsoft Server operating systems and related technologies
  • Experience with Windows server / Windows desktop, Office 365, Active Directory
  • Familiarity with cloud services, including Azure, Exchange, SharePoint, OneDrive
  • Strong IT skills with a genuine interest in technology
  • Excellent communication skills
  • Possession of a full UK driving license and access to personal transportation

For further details regarding this opportunity, please reach out to our recruitment team.