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IT Support Specialist

2 months ago


Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Full time

Job Summary:

Rise Technical Recruitment is seeking an experienced IT Support Analyst to join our client's team in Cambridge. As an IT Support Analyst, you will be responsible for providing 1st, 2nd, and 3rd line IT and AV support to staff and students.

Key Responsibilities:

  • Provide technical support and troubleshooting for IT infrastructure, hardware, and software
  • Install, configure, and maintain servers, networks, and other IT systems
  • Develop and implement technical solutions to improve IT service delivery
  • Collaborate with internal teams to resolve technical issues and improve IT service quality
  • Stay up-to-date with the latest IT trends, technologies, and best practices

Requirements:

  • 2+ years of experience in a 2nd or 3rd line IT support role
  • Strong knowledge of network and hardware troubleshooting
  • Experience with Active Directory and Microsoft 365 administration
  • Degree qualification in Computer Science or a related field

What We Offer:

  • A stable and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package