Patient Access Team Leader

7 months ago


Northwood, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

The Patient Access Team Leader role will be to effectively manage and take active role in the continual development of the waiting list administrative service ensuring that operating capacity is fully utilised across both hospital sites.

To ensure elective admissions procedures and policies are adhered to and that activity and performance targets for the department in relation to inpatient and day care waiting times are met, in line with Trust objectives, using the Trust’s Patient Access Policy and National Referral to Treatment standards.

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
- To effectively manage and take active role in the continual development of the waiting list administrative service ensuring that operating capacity is fully utilised across both hospital sites.
- To ensure elective admissions procedures and policies are adhered to and that activity and performance targets for the department in relation to inpatient and day care waiting times are met, in line with Trust objectives, using the Trust’s Patient Access Policy and National Referral to Treatment standards.

To ensure that the administration and coordination of the elective waiting lists in the trust is carried out to the highest standards in a consistent and timely manner.
To ensure that the processes in place fully support modernisation initiatives, liaising closely with healthcare professionals, managers, administrative and secretarial staff as well as patients and their relatives.
To be responsible for the day-to-day management of the department and staff
To be responsible for the training and development of staff in the department within the framework of their Personal Development Plans
To deputise for Patient Access Manager and represent Patient Access in internal and external meetings.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.



  • Northwood, United Kingdom The Hillingdon Hospital NHS Foundation Trust Full time

    To effectively manage and take active role in the continual development of the waiting list administrative service ensuring that operating capacity is fully utilised across both hospital sites. To ensure elective admissions procedures and policies are adhered to and that activity and performance targets for the department in relation to inpatient and day...


  • Northwood, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

    The post holder will assist the Patient Access Manager and General Manager in the day-to-day management, performance and monitoring of Patient Access - The Booking Centre. The post holder will be responsible for providing a high standard of booking information and general non-clinical advice directly to patients [or their advocates]. The post holder will...


  • Northwood, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen, for an enthusiastic, highly motivated and experienced Team leader for our busy Elective Admissions department and based at our Mount Vernon Hospital site. This is a very exciting time to join the team with the focus very much on Elective recovery. We are looking for a highly motivated, experienced team leader with people...

  • Nurse Team Leader

    6 months ago


    Northwood, United Kingdom East and North Hertfordshire NHS Trust Full time

    Job overviewWe are recruiting for a Nurse Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.We are looking for that special person who enjoys a challenge and ready to commit to the role of team leader within our dynamic SACT day unit based at Mount Vernon Cancer Centre.The day unit...


  • Northwood, United Kingdom NHS Professionals Full time

    **Job Title**:Patient Affairs Officer **Trust Location**:East and North Hertfordshire NHS Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, East and North Hertfordshire NHS Trust is the place for you. **About the Trust** East and North Hertfordshire NHS Trust provide services to...

  • Nurse Team Lead Role

    4 weeks ago


    Northwood, Greater London, United Kingdom East and North Hertfordshire NHS Trust Full time

    Job Overview:In this critical role, you will lead a team of nurses and healthcare professionals in providing high-quality care to cancer patients at the Mount Vernon Cancer Centre. With a focus on excellence and innovation, you will be responsible for developing and implementing best practices in patient care, staff education, and clinical research. Your...


  • Northwood, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Patient Registration Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This role is pivotal for the smooth running of the department, supporting the Multidisciplinary Team Patient Pathway Facilitators to collect and input accurate and timely data and preparing...

  • Patient Advisor

    6 months ago


    Northwood, United Kingdom Cosmetic Recruitment Full time

    **Location**: London **Salary**: £21,000 - £30,000 per annum (depending on experience) **Company**: A world-renowned aesthetic clinic We are seeking an enthusiastic and experienced **Patient Advisor** to join our small, successful, and friendly team at our prestigious clinic in London. Our clinic is led by a world-renowned aesthetic doctor, global...


  • Northwood, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

    The post-holder will be responsible for monitoring/auditing trust data received from Information Department and interrogating Wait list tables in PAS to ensure no patients breach the national Access, Booking and Choice targets of 100%, working in line with the Trust Patient Access policy. To ensure synchrony between outpatient waiting list and inpatient...

  • Community Coordinator

    7 months ago


    Northwood, United Kingdom Harrow Health CIC Full time

    Job Advert **JOB DESCRIPTION** **Job Title: Community Coordinator** **Hours: Full time hours, 8am - 8pm Monday to Sunday** **Contract: Fixed Term Contract** **Salary: From £22,000** **Location: Harrow Health CIC Head Office - Northwood** **Responsible to: Senior Team Leader** **Accountable to: Head of Contracts & Performance** **Harrow Health...


  • Northwood, Greater London, United Kingdom East and North Hertfordshire NHS Trust Full time

    East and North Hertfordshire NHS Trust is seeking a highly skilled Nurse Team Leader to join our team at the Mount Vernon Cancer Centre. As a key member of our staff, you will play a vital role in delivering high-quality patient care and contributing to the centre's mission to provide exceptional cancer treatment services.The ideal candidate will have proven...

  • Oncology Care Manager

    4 weeks ago


    Northwood, Greater London, United Kingdom East and North Hertfordshire NHS Trust Full time

    About Us:At East and North Hertfordshire NHS Trust, we pride ourselves on providing exceptional cancer care services to our patients. Our team of dedicated healthcare professionals is committed to delivering compassionate, patient-centred care that meets the highest standards of quality and safety. We are seeking a talented Nurse Team Leader to join our team...

  • Patient Concierge

    7 months ago


    Northwood, United Kingdom Skin Medical Full time

    **About us** Skin Medical is a small business in Northwood, HA6 2NP. We are professional, customer-centric, and fun. Our work environment includes: - Modern office setting - Growth opportunities - High focus on personal development - Award-winning clinic team Care Concierge **Duties**: - Greet and welcome visitors in a professional and friendly...


  • Northwood, Greater London, United Kingdom Purosearch Ltd Full time

    Purosearch Ltd is a small care company seeking a Clinical Deputy Manager with expertise in elderly, nursing, dementia, end-of-life, and challenging behavior care. The ideal candidate will have Unit Manager experience and strong leadership and communication skills.Job OverviewThis role involves working alongside the Home Manager to ensure the highest standard...

  • Community Coordinator

    7 months ago


    Northwood, United Kingdom Harrow Health CIC Full time

    Job Advert **JOB DESCRIPTION** **Job Title: Community Coordinator** **Hours: Full time hours, 8am - 8pm Monday to Sunday** **Contract: Fixed Term Contract** **Salary: From £22,000** **Location: Harrow Health CIC Head Office - Northwood** **Responsible to: Senior Team Leader** **Accountable to: Head of Contracts & Performance** **Harrow Health...


  • Northwood, Greater London, United Kingdom Vets In Tech Full time

    Are you an experienced IT professional looking for a new challenge? Vets In Tech is currently seeking a highly skilled BMC Discovery Expertise Leader to join our team. As a leader in this field, you will be responsible for developing and implementing strategies to improve our IT asset management processes.About the Role:Develop and implement best practices...


  • Northwood, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Brachytherapy Team Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. As part of the clinical leadership team you will act as a clinical expert and operational lead for one of the defined service areas within the department. Mount Vernon Cancer Centre (MVCC) is...


  • Northwood, United Kingdom Kings Camps Full time

    About the JobKings Camps is seeking a Sports Day Camp Leader to join our team. As a key member of our management team, you will be responsible for delivering a safe and enjoyable experience to children aged 5-17. You will lead a team of coaching staff and be responsible for ensuring that children are active, having fun, and learning together.The ideal...


  • Northwood, Greater London, United Kingdom HARROW HEALTH C.I.C. Full time

    Salary and BenefitsWe offer a competitive salary of £80,000 - £110,000 per annum, depending on experience, plus benefits including generous annual leave, pension scheme, and opportunities for professional development.This role offers an exciting opportunity to work in a dynamic and innovative organization that prioritizes patient-centered care and...


  • Northwood, United Kingdom Boots Full time

    Summary Job Reference: 230806BR - Job Reference: 2 3 0 8 0 6 B R Northwood, Maxwell Road Permanent 15 Hours **The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The importance...