Patient Access Team Leader- The Booking Centre

5 months ago

Northwood, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

The post holder will assist the Patient Access Manager and General Manager in the day-to-day management, performance and monitoring of Patient Access - The Booking Centre.

The post holder will be responsible for providing a high standard of booking information and general non-clinical advice directly to patients [or their advocates].

The post holder will support the Patient Access Manager in the System Admin for the below systems and any other that will be implemented as part of transformation and development planned for these departments:
Telephony system

NHS e-Referral Service, appointment reminder service, RTT validation, advice and guidance service

Outpatient appointment and Elective admissions demand & capacity management o LUNA and Care Coordination Solution (CCS)

Any other service and systems that is part of the day-to-day processing of referrals and booking appointments.

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

The post holder will assist the Patient Access Manager and General Manager in the day-to-day management, performance and monitoring of Patient Access - The Booking Centre

The post holder will support the Patient Access Manager in the System Admin for the below systems and any other that will be implemented as part of transformation and development planned for these departments:
Telephony system

NHS e-Referral Service, appointment reminder service, RTT validation, advice and guidance service

Outpatient appointment and Elective admissions demand & capacity management o LUNA and Care Coordination Solution (CCS)

Any other service and systems that is part of the day-to-day processing of referrals and booking appointments.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

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