Patient Experience and Complaints Administrator

Castlefield Recruitment are currently working with an NHS organisation based in the West Midlands who require a Patient Experience and Complaints Support Officer to join them on a temporary basis for the next two months. This is a great opportunity for somebody with prior experience in Complaints and Patient Experience within the NHS to gain excellent...

**Salary**: Up to £25,000 + Benefits - **Location**: Birmingham, West Midlands - **Job reference**: 153122_1707496758 A Global insurance company is looking for a **Complaints Administrator** to join their team in the centre of **Birmingham**. As a Complaints Administrator, you will be responsible for providing administrative support to the complaints...

Hours - 37.5 Location - Birmingham Rate - (£17.10 PAYE Per hour Inclusive of Holiday Pay) - Sensitively and compassionately liaising with patients, families, carers and complainants to obtain relevant information that they possess that will support the investigation of their concerns. - Working in a person-centred way in line with the requirements of...

We are seeking a compassionate, confident, and organised professional to lead our Patient Relations team at University Hospitals Birmingham NHS Foundation Trust. As part of a department that combines the Complaints service and PALS (Patient Advice and Liaison Service), this is an opportunity to work at the heart of patient experience, ensuring that the...

At University Hospitals Birmingham NHS Foundation Trust, we are seeking a highly skilled and compassionate leader to join our Patient Relations team.Main ResponsibilitiesAs the Patient Relations Manager, you will lead a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.Lead and...

**Job summary**: As part of the Patient Relations Team, which incorporates PALS and Complaints services, the post-holder will deliver an effective, responsive and high-quality service in line with local and national standards, best practices and Patient Relations policies and procedures. The Patient Relations Administrator will support all of the Patient...

We are looking for experienced Motor Complaint Administrators with a background in financial services to join a motor finance complaints team for a UK bank.  You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the customer...

We are looking for experienced Motor Complaint Administrators with a background in financial services to join a motor finance complaints team for a UK bank.  You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the customer...

We are looking for experienced Motor Complaint Administrators with a background in financial services to join a motor finance complaints team for a UK bank.  You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the...

We have a brand new opportunity for a Complaints & Risk Administrator to join our Risk & Compliance team. You will be responsible for providing full administration support to the complaints handling function of the Risk and Compliance team. This role would suit someone with a proactive approach to problem solving, who enjoys and works well under pressure...

Patient Experience AdministratorWe are seeking a skilled administrator to join our patient experience team. This is an exciting opportunity to make a real difference to the lives of patients and their families.The successful candidate will have previous administration experience and a strong understanding of Microsoft Office applications. You will be...

The Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...

**Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

**Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

An exciting opportunity on a fixed term contract for 12 months has become available within the Nursing Directorates Complaint's Team (Midlands Region) for a Senior Complaints Officer. PLEASE NOTE: that the reason for the fixed term of your contract is due to current funding availability. As a Senior Complaints Officer, the post holder will work as part of a...

**PALS/Complaints Officer - Immediately Required** Duration: 3 Months initially (rolling-contract) Location: Birmingham (on-site) Hours: Full time - 9am-5pm (7.5 Hours daily) Pay Rate: £14.28 - £15.97 Per Hour (Holiday Inclusive) An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector...

**Job summary**: We are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham. We are looking for someone who is friendly, pays great attention to detail, has an excellent telephone manner and has previous experience of working in an...

University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK, recognised for its commitment to delivering high-quality patient care. As a Patient Relations Manager, you will play a critical role in shaping the patient experience, ensuring that every individual receives respectful and compassionate treatment.This is an...

We're looking for a Patient Relations Manager to join our team at University Hospitals Birmingham NHS Foundation Trust.Job DescriptionAs the Patient Relations Manager, you will be responsible for leading a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.Lead and support your team,...

**About The Role**: **UNLOCK YOUR BEST WORK LIFE** *** **+ make a difference for every patient** *** Due to the increase of treatments and care we give to patients, our professional and detailed Administration department is expanding and have a new permanent opportunity for a focused Administrator to join the team. - Are you a strong, detailed, organised...