Complaints and Relations Manager

About the Role:As a Complaints and Relations Lead, you will play a vital role in ensuring that the voices of patients, families, and carers are heard and acted upon to drive meaningful improvements in care. You will lead a dedicated team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.This role involves...

Peritus public relations is seeking a Client Relations Director to join our team in Birmingham, AL. As a key member of our Impact Pillar, you will be responsible for overseeing client relationships, driving strategic communications, and managing account teams to deliver results.About the RoleThis high-impact position requires a proven ability to lead teams...

University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK, recognised for its commitment to delivering high-quality patient care. As a Patient Relations Manager, you will play a critical role in shaping the patient experience, ensuring that every individual receives respectful and compassionate treatment.This is an...

We are seeking a skilled and compassionate professional to join our Patient Relations team at University Hospitals Birmingham NHS Foundation Trust. As part of a department that combines the Complaints service and PALS (Patient Advice and Liaison Service), this is an opportunity to work at the heart of patient experience, ensuring that the voices of patients,...

As a Complaints Resolution Specialist with Red Snapper Recruitment Limited, you will be working in Central Birmingham on a 4-month contract with possible extension.About the RoleThe role involves working Monday to Friday and requires applicants to undergo national security checks. Compensation includes £16.22 per hour PAYE and £18.41 per hour Umbrella.Main...

Main DutiesLead a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.Oversee the triaging, allocation, and resolution of complaints within allocated Clinical Delivery Groups (CDGs), providing quality assurance and ensuring compliance with key performance indicators (KPIs).

About the RoleThe ideal candidate will be a compassionate, confident, and organised professional with:Educated to Degree level or substantial experience at a comparable level.To have an in-depth understanding of the complaints regulations and the Trust's Patient Relations policy and procedures.Experience of collating, analysing and reporting complex data.

We are seeking an Account Management Specialist to join our team at Peritus public relations in Birmingham, AL. As a key member of our Impact Pillar, you will be responsible for overseeing client relationships, driving strategic communications, and managing account teams to deliver results.About the RoleThis high-impact position requires a proven ability to...

Career OpportunityWe are seeking an experienced Solicitor to join our team as a Public Authority Complaints Solicitor. The successful candidate will have a strong background in public law and be able to handle a complex caseload of complaints against public authorities, judicial reviews, inquests, and injustices.About the RoleThe candidate will conduct...

About the RoleWe are seeking a skilled Customer Relations Specialist to join our team at Zeal Recruitment. As a key member of our organization, you will be responsible for providing exceptional support to our clients in Coventry and Birmingham.The successful candidate will have experience working in a similar role within social housing, with a proven ability...

We are currently seeking an HR Advisor - Employee Relations to join our team in South Birmingham.Salary: £28,000 - £32,000 per annumAs an HR Advisor - Employee Relations, you will play a key role in supporting the resolution of employee disputes and providing advice on employment law.Key responsibilities include:Investigating and resolving employee...

Career Opportunity:We are seeking an Inquest and Complaints Specialist to join our team. As a member of our Claims Against Public Authorities and Inquest department, you will be responsible for handling claims against public authorities and inquests.About the Role:The successful candidate will have a strong background in civil liberties and human rights,...

Robert Walters is seeking an experienced ER Case Advisor to join their shared service centre in South Birmingham on a permanent basis.Salary: £28,000 - £32,000 per annumThis role offers the opportunity to work in a dynamic environment where you will be responsible for resolving employee disputes and providing advice on employment law.The ideal candidate...

About the RoleWe are looking for an Employee Relations Manager to join our dynamic team in Birmingham. As an ER Manager, you will be responsible for providing expert advice on employee relations and managing casework effectively.The successful candidate will have a minimum of one year's experience in employee relations or a HR shared services environment and...

Company OverviewThe Office for Legal Complaints (OLC) is a dynamic and forward-thinking organization dedicated to resolving disputes between consumers and legal service providers. As a key member of our Finance team, you will play a vital role in ensuring the smooth operation of our credit control function.Estimated Salary£40,000 - £55,000 per annum,...

As a Financial Services Team Lead at Peritus public relations in Birmingham, AL, you will oversee client relationships, drive strategic communications, and manage account teams to deliver results. This role is crucial for ensuring client satisfaction, providing leadership within the agency's Impact Pillar, and fostering a high-performance culture.About the...

Main ResponsibilitiesReport directly to Department DirectorProfessional pro-active approach, strong client care skills, and a sensitive and sympathetic understanding of client needsResponsible for managing a mixed caseload of inquest work, complaints against the Police authorities, and pre and post-issue claimant litigationAbility to manage appropriate...

Job Title: Employee Relations ManagerAbout the Role:KAG Recruitment Consultancy Ltd is proud to offer this opportunity to join their client as an Employee Relations Manager. This role combines strategic thinking with hands-on ER case management, allowing you to make a significant impact across the company.Maximise your chances of a successful application by...

Job DescriptionA Public Relations Manager is required to support our client's key accounts in Birmingham. The successful candidate will have agency experience or have worked in a similar fast-paced environment.Your primary responsibilities will include developing PR strategies, creating and managing communications plans, and project managing campaigns where...

We are proud to offer this exciting opportunity to join our client as an ER Manager, playing a crucial role in steering the Employee Relations landscape of a leading Agri-food company. As a key member of the team, you will develop compliant and simplified ER processes, lead training programs, and drive exceptional results.About the Role:Job Summary: Develop...