Customer Relations Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Zeal recruitment Full time
About the Role

We are seeking a skilled Customer Relations Specialist to join our team at Zeal Recruitment. As a key member of our organization, you will be responsible for providing exceptional support to our clients in Coventry and Birmingham.

The successful candidate will have experience working in a similar role within social housing, with a proven ability to communicate effectively with customers who may be dissatisfied. You will also need to possess excellent IT skills, particularly in using Excel spreadsheets, as well as a full UK driving license.

In return for your hard work and dedication, you can expect a competitive salary of £28,000 per annum, plus a monthly car allowance of £250. Additionally, you will receive 30 days holiday inclusive of bank holidays, amongst other fantastic company benefits.

Key Responsibilities:

  • Liaising between customers, site supervisors, and contract managers
  • Dealing with customer queries and resolving complaints
  • Ensuring all customers have a clear understanding of works to be completed, timeframe of works and arranging access for Operatives
  • Regular reporting to management


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