Customer Relations Director
2 weeks ago
The ideal candidate will develop high-quality relationships with guests from the moment they arrive and throughout their stay to foster loyalty.
Key Responsibilities:
- Foster a positive guest experience by enquiring about satisfaction and taking into account their needs.
- Convey the hotel's image and maintain a professional atmosphere.
Professional Techniques and Production:
- Determine the best organisation structure according to existing infrastructure and equipment.
- Supervise stock rotations for soft and alcoholic drinks and catering supplies, identifying any needs.
- Ensure menu presentation meets standards and coordinates with nearby departments.
- Maintain equipment cleanliness and hygiene, reporting technical issues as needed.
Team Management and Talent & Culture:
- Contribute to guest satisfaction through exceptional service.
- Develop employee motivation and team spirit.
- Integrate and train employees, providing support for skill development.
Commercial and Sales:
- Promote hotel services to encourage guest loyalty.
- Respect Sales Department requests and maintain customer promises.
- Increase sales through innovative approaches and reliable advice.
Management and Administration:
- Manage available products for guests.
- Minimise equipment loss and breakage, keeping superiors informed.
- Maintain inventory records and track items coming in and out.
Hygiene, Personal Safety, and Environment:
- Ensure workplace cleanliness and tidiness.
- Know and apply hotel security regulations.
- Ensure safety of people and property.
- Respect environmental commitments (energy saving, recycling, waste sorting).
Requirements:
- Previous supervisory experience.
- Customer service experience.
- Ability to work under pressure.
- Estimated salary: $12.70-$13.20 per hour.
Work Details:
No remote work options.
Full-time employment.
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