Customer Care Director
3 weeks ago
We are seeking a C customer Care Director to join our team at University Hospitals Birmingham NHS Foundation Trust. The successful candidate will lead a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.
The role involves managing complex complaints directly, often involving sensitive and challenging situations, working closely with people making complaints, patients, families, and carers to resolve their concerns. You will also oversee the triaging, allocation, and resolution of complaints within allocated Clinical Delivery Groups (CDGs).
Key responsibilities include:
- Leading and supporting your team, managing workloads, performance, and development.
- Providing expert advice to staff and CDG colleagues on handling complaints and implementing improvements.
- Analysing feedback and complaints data to identify trends, highlight areas for improvement, and report on performance to internal stakeholders.
- Delivering training and education on complaints handling to ensure staff are equipped with the skills and knowledge to provide excellent service.
The ideal candidate will be educated to Degree level or have substantial experience at a comparable level. They must have an in-depth understanding of the complaints regulations and the Trust's Patient Relations policy and procedures.
Experience of collating, analysing and reporting complex data is essential, as is the ability to build effective contacts and networks. Specialist knowledge of PALS and complaints practice, policies and compliance requirements is also necessary.
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Care Services Director
3 weeks ago
Birmingham, Birmingham, United Kingdom Cygnet Health Care Full timeWe are seeking a highly motivated Care Services Director to join our team at Wast Hills. As a Care Services Director, you will be responsible for providing strategic leadership and direction to onsite teams to deliver high-quality patient care and services.Salary:The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience.Job...
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Care Operations Director
1 month ago
Birmingham, Birmingham, United Kingdom SGS Care Ltd Full timeJob Title: Residential Regional Operations ManagerWe are seeking a seasoned Care Operations Director to lead our residential services and drive quality across multiple homes.About the Role:Spearhead staff supervision and service leadership in Residential Child Care, fostering a culture of excellence and compliance.Ensure seamless quality assurance and...
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Care Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Leaders In Care Recruitment Ltd Full timeLeaders In Care Recruitment Ltd is seeking a dynamic Care Services Director to join their team and drive excellence in care services. This exciting opportunity offers a fantastic chance to contribute to the strategic development of services and ensure the highest standards of care.A key aspect of this role will be to oversee the delivery of high-quality...
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Customer Service Director
1 week ago
Birmingham, Birmingham, United Kingdom Royal Mail Group Full timeCustomer Service Director OpportunityWe are seeking a highly experienced Customer Service Director to lead our customer service team. As a Customer Service Director, you will be responsible for developing and implementing business strategies to improve overall performance and provide excellent customer service.Key ResponsibilitiesDevelop and implement...
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Research Development Director
3 weeks ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd is seeking a highly experienced Research & Development Director to join their team. This role will be responsible for managing and overseeing the complete product development lifecycle, from bench scale to full-scale production.The ideal candidate will have a strong passion for Organic Chemistry and excellent project management...
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Care Home Sales Director
1 month ago
Birmingham, Birmingham, United Kingdom Compass Associates Ltd Full timeJob Summary:We are seeking a Care Home Sales Director to join our team at Compass Associates Ltd. The ideal candidate will have experience in sales within the private healthcare sector and be able to effectively implement localized tactical marketing plans to achieve occupancy, average weekly fee, and funding mix targets.The role requires attendance at care...
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Care Home Sales Director
4 weeks ago
Birmingham, Birmingham, United Kingdom Compass Associates Full timeCompass Associates is a family-owned Group of Private Care Homes, seeking a highly experienced Care Home Sales Director to join their team in Birmingham.The estimated salary for this role is £55,000 - £65,000 per annum, plus commission.Job Summary:This position involves overseeing the creation and implementation of effective localized tactical marketing...
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Residential Care Director
1 week ago
Birmingham, Birmingham, United Kingdom BLUE OCTOPUS RECRUITMENT LTD Full timeJob Title: Residential Care DirectorAbout the RoleWe are seeking a highly experienced and dedicated Residential Care Director to join our team at Blue Octopus Recruitment Ltd.Job DescriptionThis is an all-encompassing role that involves providing leadership to care and support staff and nurses, ensuring the delivery of high-quality care and support. You will...
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Director of Care Services
7 days ago
Birmingham, Birmingham, United Kingdom Austin Fraser Full timeDirector of Care Services Job OpportunityWe are currently seeking a highly motivated and experienced Director of Care Services to join our team. In this critical role, you will be responsible for leading our children’s homes in Birmingham, ensuring that they operate at the highest level of quality and effectiveness.The successful candidate will have a...
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Experienced Residential Care Director
2 weeks ago
Birmingham, Birmingham, United Kingdom SCR Full time**Job Description:** Experienced Residential Care DirectorAt SCR, we are recruiting for an experienced Residential Care Director to lead our team in delivering high-quality care services to older people.The ideal candidate will have a strong background in leadership and management, with experience in managing teams in residential care settings. They will be...
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Customer Experience Director
3 weeks ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeCustomer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our customer-focused initiatives. The successful candidate will be responsible for driving customer satisfaction, improving services, and ensuring customer expectations are met.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...
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Youth Care Director
2 days ago
Birmingham, Birmingham, United Kingdom Austin Fraser Full timeYouth Care Director PositionAustin Fraser is seeking an experienced director to lead our youth care team and manage a residential service for young people.This role involves:Overseeing the daily operations of the homeDeveloping and implementing policies and procedures to ensure high-quality careMaintaining relationships with stakeholders, including local...
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Residential Care Director
1 month ago
Birmingham, Birmingham, United Kingdom TRCGroup Full timeWe are looking for an exceptional Residential Care Director to lead our team in Birmingham. This is a unique opportunity to work with a forward-thinking company that is passionate about its team's development.About the CompanyOur client works in partnership with commissioners to deliver responsive, flexible, specialist support in therapeutic, registered...
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Care Operations Director
4 weeks ago
Birmingham, Birmingham, United Kingdom Mandnhealthcare Full timeMandnhealthcare is seeking an experienced Care Operations Director to lead our care services team and drive our organisation's success.The salary for this position is estimated to be around £45,000 - £65,000 per annum, depending on experience and qualifications.This is a fantastic opportunity to join a dynamic team and contribute to shaping the future of...
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Customer Experience Director
3 weeks ago
Birmingham, Birmingham, United Kingdom Halfords Full timeTake charge of our customers' experience! As our Customer Experience Director, you'll oversee all aspects of customer interactions, from welcome to departure. This is an incredible opportunity to grow your skills and make a lasting impact.Your duties will include:Developing strategies to improve customer satisfactionLeading team meetings and feedback...
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Residential Child Care Director
2 days ago
Birmingham, Birmingham, United Kingdom Flexicruit Limited Full timeJob Title: Residential Child Care DirectorLocation: Birmingham, UKSalary: £40,000 - £70,000 per annumJob Description:About the RoleWe are seeking an experienced and compassionate leader to take on the role of Residential Child Care Director at our newly established children's care home in Birmingham. As a key member of our team, you will be responsible for...
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Youth Care Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Flexicruit Limited Full timeJob Title: Youth Care Services DirectorAbout the OpportunityWe are seeking a highly motivated and experienced director to lead our children's care services in Birmingham. The successful candidate will have a strong background in children's care and excellent leadership skills.Key Responsibilities:Develop and implement strategies to improve outcomes for our...
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Care Services Director
7 days ago
Birmingham, Birmingham, United Kingdom Leaders In Care Full timeLeaders In Care is seeking a dynamic professional to drive excellence in care services. As the Head of Nursing and Care, you will be responsible for developing and implementing care and clinical strategies.Job SummaryThis is an exciting opportunity to contribute to the strategic development of services and ensure the highest standards of care. With an annual...
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Youth Services Director
3 weeks ago
Birmingham, Birmingham, United Kingdom Field View Care Recruitment Solutions Full timeDirector of Youth ServicesWe are seeking an experienced Registered Manager to join our team as a Director of Youth Services. As a key member of our leadership team, you will be responsible for overseeing the delivery of youth services, including residential care and outreach programs.About the PositionThe ideal candidate will have a strong background in...
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Spiritual Care Director
3 weeks ago
Birmingham, Birmingham, United Kingdom North Metro Knoxville Medical Full timeJob Description: We are seeking a Spiritual Care Director to lead our team in providing emotional support to patients, families, and staff in critical care situations.Key Responsibilities:Develop and implement policies and procedures for spiritual care services.Lead training sessions for healthcare teams on cultural competency and spiritual care.Conduct...