Customer Service Director
3 days ago
We are seeking a highly experienced Customer Service Director to lead our customer service team. As a Customer Service Director, you will be responsible for developing and implementing business strategies to improve overall performance and provide excellent customer service.
Key Responsibilities- Develop and implement business strategies to improve customer service
- Manage a team of employees to achieve operational targets
- Provide exceptional customer service and support
- Collaborate with other teams to identify areas for improvement
- Leadership experience in a customer-facing environment
- Excellent communication and problem-solving skills
- Ability to work under pressure and meet deadlines
- Strong knowledge of customer service principles and practices
- A salary of up to £38,207 per annum
- A 10% bonus potential
- 25 days annual leave and a generous pension scheme
- Flexible working hours and opportunities for professional development
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Residential Childcare Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Full timeService Care Solutions is currently seeking a Residential Childcare Services Director to lead and develop a skilled team to deliver high-quality care for children with complex emotional and behavioural needs. The role involves managing an ACHT 5-bed children's home in Sutton Coldfield, West Midlands.About the PositionYou will create a therapeutic environment...
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Customer Experience Director
2 weeks ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeCustomer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our customer-focused initiatives. The successful candidate will be responsible for driving customer satisfaction, improving services, and ensuring customer expectations are met.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...
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Research Development Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd is seeking a highly experienced Research & Development Director to join their team. This role will be responsible for managing and overseeing the complete product development lifecycle, from bench scale to full-scale production.The ideal candidate will have a strong passion for Organic Chemistry and excellent project management...
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Customer Experience Director
1 month ago
Birmingham, Birmingham, United Kingdom German Doner Kebab Full timeCustomer Experience DirectorWe are seeking an experienced Customer Experience Director to join our team at a German Doner Kebab Restaurant in Birmingham. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing the Front of House team, and driving business growth.Key Responsibilities:Develop...
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Customer Service Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Entain Group Full timeDelivering Exceptional Customer ExperiencesAs a Retail Customer Service Manager at the Entain Group, you will play a key role in delivering top-notch customer experiences across our retail shops. This is an excellent opportunity to develop your skills in customer service, sales, and leadership while working in a dynamic and supportive team environment.Your...
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Sales and Service Director
2 weeks ago
Birmingham, Birmingham, United Kingdom The Boots Company PLC Full time**Job Summary:** Sales and Service DirectorWe are seeking an experienced Sales and Service Director to join our team. As a key member of our leadership team, you will be responsible for driving sales and revenue growth through effective sales and customer service strategies.Key Responsibilities:Develop and implement effective sales and customer service...
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Service Delivery Director
4 weeks ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeJob OverviewWe are seeking a highly skilled Service Delivery Director to lead our customer-facing teams and drive business growth. This is an exciting opportunity for an experienced professional to join our dynamic organization.
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Customer Experience Director
2 weeks ago
Birmingham, Birmingham, United Kingdom The Fuel Store Ltd Full timeThe Fuel Store Ltd is committed to delivering exceptional customer experiences and driving growth through innovative solutions. As a Customer Experience Director, you will lead a high-performing team in delivering outstanding customer service and account management within a dynamic call centre environment.Key Responsibilities:Manage a successful customer...
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Customer Experience Director
4 weeks ago
Birmingham, Birmingham, United Kingdom Skechers U.S.A., Inc. Full timeSkechers U.S.A., Inc. is seeking a skilled Customer Experience Director to lead our retail store team.About the Role:This leadership position involves overseeing store operations, managing sales teams, and ensuring exceptional customer service.You will be responsible for driving sales growth, achieving targets, and maintaining a positive work...
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Customer Service Director
3 days ago
Birmingham, Birmingham, United Kingdom HANDELSBANKEN PLC Full timeHANDELSBANKEN PLC Job DescriptionWe are seeking an experienced Assistant Banking Manager to join our team in Birmingham. The role involves managing accounts, providing excellent customer service, and supporting the branch in marketing initiatives.Key ResponsibilitiesManage accounts for new and existing customers, ensuring high levels of customer...
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Customer Success Director
2 weeks ago
Birmingham, Birmingham, United Kingdom The Fuel Store Ltd Full timeThe Fuel Store Ltd is an equal opportunity employer and values diversity across the business. We are seeking a dynamic Customer Success Director to lead and inspire our Customer Service and Account Management teams in Birmingham City Centre. This role offers a competitive salary of £55,000 - £75,000 per annum.Key Responsibilities:The successful candidate...
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Customer Success Director
2 weeks ago
Birmingham, Birmingham, United Kingdom The Fuel Store Full timeThe Fuel Store is transforming the Fleet and Fuel industry with its unparalleled support to customers. As a leading reseller in the UK, we strive to deliver exceptional results for our clients. We are seeking an ambitious Customer Success Director to lead our Customer Service and Account Management teams. This role offers a challenging opportunity to develop...
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Customer Experience Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Halfords Full timeTake charge of our customers' experience! As our Customer Experience Director, you'll oversee all aspects of customer interactions, from welcome to departure. This is an incredible opportunity to grow your skills and make a lasting impact.Your duties will include:Developing strategies to improve customer satisfactionLeading team meetings and feedback...
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Service Excellence Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Michael Page (UK) Full timeJob Title: Service Excellence DirectorCompany Overview:Our client, Michael Page (UK), is a renowned company that operates in the industrial/manufacturing sector.About the Job:We are seeking an experienced Service Excellence Director to lead our operational delivery team. This role will involve driving operational excellence and ensuring high standards in...
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Tenant Services Director
3 weeks ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeTenant Services DirectorJoin our team as a Tenant Services Director and take on a challenging yet rewarding role. You will be responsible for leading the delivery of exceptional customer-focused services in key areas such as Tenancy Management, Income Collection, Money Advice, and Rent Control.About the Role:This is an exciting opportunity to work with a...
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Kitchen Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Big Mamma Full timeAt BIG MAMMA, we are committed to providing our customers with an exceptional dining experience. To achieve this, we are seeking a Kitchen Services Director to oversee the day-to-day activities of our kitchen team.Responsibilities:Oversee kitchen operations to ensure high-quality dishes are prepared and served to our customersManage kitchen KPIs to maintain...
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Senior Service Director
3 weeks ago
Birmingham, Birmingham, United Kingdom TOCA Social Full timeAs a Senior Service Director at TOCA Social, you will be responsible for overseeing the delivery of exceptional service standards across all areas of the business. This includes managing a team of hospitality professionals, ensuring that guests receive a warm and welcoming experience, and maintaining high levels of customer satisfaction.To be successful in...
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Employee Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom KPMG UK Full timeBecome an integral part of our Central Services division as an Employee Services Director at KPMG UK. In this role, you will lead our People Centre teams and ensure the delivery of exceptional customer service to our employees.We are looking for a seasoned professional with experience of managing resources effectively and providing expert guidance to improve...
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Clinical Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Jhoots Pharmacy Full timeJob Title: Clinical Services DirectorDirector of Clinical Services for Jhoots PharmacyWe are seeking an experienced clinical services director to lead our team in delivering exceptional clinical services in Birmingham.As a key member of our leadership team, you will be responsible for overseeing the development and implementation of clinical strategies that...
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Contract Services Director
2 weeks ago
Birmingham, Birmingham, United Kingdom GCC Facilities Management plc Careers Full timeJob Title: Contract Services DirectorAs a Contract Services Director, you will lead the team responsible for delivering seamless and high-quality service nationwide. This role involves overseeing the execution of Room Deep Cleans, Showerhead Sanitisations, and Reactive Cleaning services for our esteemed clients.The ideal candidate will have experience in...