Customer Service Director

3 days ago


Birmingham, Birmingham, United Kingdom Royal Mail Group Full time
Customer Service Director Opportunity

We are seeking a highly experienced Customer Service Director to lead our customer service team. As a Customer Service Director, you will be responsible for developing and implementing business strategies to improve overall performance and provide excellent customer service.

Key Responsibilities
  • Develop and implement business strategies to improve customer service
  • Manage a team of employees to achieve operational targets
  • Provide exceptional customer service and support
  • Collaborate with other teams to identify areas for improvement
Requirements
  • Leadership experience in a customer-facing environment
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Strong knowledge of customer service principles and practices
What We Offer
  • A salary of up to £38,207 per annum
  • A 10% bonus potential
  • 25 days annual leave and a generous pension scheme
  • Flexible working hours and opportunities for professional development


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