Complaints Resolution Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK, recognised for its commitment to delivering high-quality patient care. As a Patient Relations Manager, you will play a critical role in shaping the patient experience, ensuring that every individual receives respectful and compassionate treatment.

This is an exciting opportunity to join a forward-thinking team committed to embedding a culture of continuous learning and improvement. You will have the chance to work closely with people making complaints, patients, families, and carers to resolve their concerns, often involving sensitive and challenging situations.

Key responsibilities include:

  1. Managing complex complaints directly, working closely with stakeholders to find solutions.
  2. Analysing feedback and complaints data to inform service improvements.
  3. Providing expert guidance to staff on complaints handling and implementation.
  4. Developing and delivering training programmes to enhance staff skills and knowledge.

The estimated salary for this role is £58,000 - £68,000 per annum, based on experience.



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