Complaints and Service Recovery Specialist

2 days ago


Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

Red Snapper Recruitment Limited is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Job Overview

We are currently recruiting a Complaints and Service Recovery Specialist to work on a 4-month contract with possible extension. The role will be based with a UK Police Force, and so applicants must undergo national security checks.

Role Responsibilities
  • Analyse complaints and communicate with members of the public to understand their dissatisfaction with WMP service.
  • Scope complaints and conduct matters objectively in accordance with complaints and misconduct legislation, ensuring evidence is secured and preserved.
  • Identify risk and vulnerabilities and ensure policy and process is followed to ensure risk is mitigated and safeguarding is in place.

The rate of pay will be £16.22 per hour PAYE & £18.41 per hour Umbrella. This hybrid role will be office-based, with working hours from Monday to Friday in Central Birmingham.


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