Complaints Resolution Lead
2 weeks ago
- Lead a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.
- Oversee the triaging, allocation, and resolution of complaints within allocated Clinical Delivery Groups (CDGs), providing quality assurance and ensuring compliance with key performance indicators (KPIs).
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Complaints Resolution Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full timeAs a Complaints Resolution Specialist with Red Snapper Recruitment Limited, you will be working in Central Birmingham on a 4-month contract with possible extension.About the RoleThe role involves working Monday to Friday and requires applicants to undergo national security checks. Compensation includes £16.22 per hour PAYE and £18.41 per hour Umbrella.Main...
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Complaints and Relations Lead
1 week ago
Birmingham, Birmingham, United Kingdom NHS Full timeAbout the Role:As a Complaints and Relations Lead, you will play a vital role in ensuring that the voices of patients, families, and carers are heard and acted upon to drive meaningful improvements in care. You will lead a dedicated team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.This role involves...
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Complaints Resolution Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeUniversity Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK, recognised for its commitment to delivering high-quality patient care. As a Patient Relations Manager, you will play a critical role in shaping the patient experience, ensuring that every individual receives respectful and compassionate treatment.This is an...
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Employee Dispute Resolution Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Robert Walters Full timeAn exciting opportunity has arisen for a dedicated and experienced Employee Dispute Resolution Specialist to join Robert Walters in their shared service centre in South Birmingham on a permanent basis.Salary: £28,000 - £32,000 per annumAs an Employee Dispute Resolution Specialist, you will be responsible for investigating and resolving employee complaints...
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Dispute Resolution Team Lead
1 week ago
Birmingham, Birmingham, United Kingdom BCL Legal Full timeA Career-Defining Opportunity as a Dispute Resolution PartnerAbout Our FirmBCL Legal is a leading national law firm with a reputation for excellence in Dispute Resolution. We pride ourselves on creating opportunities for professionals to grow and develop their careers.The RoleWe are looking for a seasoned Dispute Resolution Partner to join our national team,...
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Escalation Resolution Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Arcus Solutions Full timeAbout Us:">Arcus Solutions is seeking an experienced Escalation Resolution Specialist to join our team. As a key member of our customer service department, you will play a vital role in resolving customer complaints and improving overall customer satisfaction. Job Summary:">This is a challenging yet rewarding opportunity to join a dynamic company like Arcus...
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Complaints and Relations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeWe're looking for a Patient Relations Manager to join our team at University Hospitals Birmingham NHS Foundation Trust.Job DescriptionAs the Patient Relations Manager, you will be responsible for leading a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.Lead and support your team,...
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Dispute Resolution Specialist
6 days ago
Birmingham, Birmingham, United Kingdom QED Legal LLP Full timeQED Legal LLP is seeking a seasoned litigation professional to join their team. As a Litigation Executive/Solicitor, you will be responsible for managing a diverse caseload of company and shareholder disputes, inheritance and probate matters, partnership disputes, consumer complaints, IP issues, contract disputes, and general civil proceedings.Company...
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Customer Resolution Expert
4 days ago
Birmingham, Birmingham, United Kingdom SSE plc Full timeAbout the OpportunityThis exciting opportunity has arisen for a Business Resolver to join our team in the Midlands area. As a key member of our customer resolution team, you will be responsible for resolving customer complaints, negotiating settlements, and identifying opportunities to increase revenue.The role involves working closely with customers,...
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HR and Tax Dispute Resolution Expert
2 weeks ago
Birmingham, Birmingham, United Kingdom The Portfolio Group Full timeWe are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety, and Reward. As a result, we are seeking an HR and Tax Dispute Resolution Expert to join our team as a Tribunal Litigation Manager.In this role, you will oversee the day-to-day management of a field-based team, ensuring...
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Patient Relations Lead
1 week ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeWe are seeking a skilled and compassionate professional to join our Patient Relations team at University Hospitals Birmingham NHS Foundation Trust. As part of a department that combines the Complaints service and PALS (Patient Advice and Liaison Service), this is an opportunity to work at the heart of patient experience, ensuring that the voices of patients,...
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Construction Dispute Resolution Lead
1 month ago
Birmingham, Birmingham, United Kingdom Turner & Townsend Full timeAbout Turner & TownsendTurner & Townsend is a leading global consultancy business serving clients in the real estate, infrastructure, and natural resources sectors. With a growing, dynamic, and innovative company culture, we pride ourselves on quality, clarity, and teamwork. Our Contract Services Claims & Disputes team has over 50 employees located in our...
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New Product Development Lead
6 days ago
Birmingham, Birmingham, United Kingdom Thorncroft Search & Selection Full timeJob OverviewAs a Concrete Technical Leader, you will be responsible for developing new products and optimising existing ones through laboratory and pilot plant work. Key areas of focus include industrialising new products, raw material change optimisation, complaint resolution, and cost-saving initiatives.
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Police Complaints Lawyer
1 week ago
Birmingham, Birmingham, United Kingdom Gemini Recruitment Full timePolice Complaints LawyerGemini Recruitment is working with a leading law firm to recruit a talented Solicitor or Legal Executive with 2+ years PQE in Civil Liberties work. The ideal candidate will have experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS. You will also have strong research,...
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Repair and Maintenance Lead
6 days ago
Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full timeJob OverviewWe are proud to be a Disability Confident Employer and we are committed to providing excellent customer service to our tenants. As a Customer Liaison Manager, you will play a key role in ensuring that our Repairs and Maintenance function is effective and efficient.Key ResponsibilitiesMonitor team performance and drive improvement in ways of...
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NHS Patient Advocate
2 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeWe are seeking a skilled leader to join our Patient Relations team at University Hospitals Birmingham NHS Foundation Trust. As part of a department that combines the Complaints service and PALS (Patient Advice and Liaison Service), this is an opportunity to make a real difference in the lives of patients, families, and carers.You will lead a dedicated...
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Resident Services Team Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom Integro Partners Full timeVibrant Residential Communities Require Your ExpertiseWe are seeking an Assistant Resident Services Manager to join our dynamic team at Integro Partners.This exciting opportunity involves supporting the Resident Services Manager in maintaining high standards, leading a team, driving results, and fostering community spirit. As a key member of our property...
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Claims Resolution Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full timeJob Title: Claims Resolution CoordinatorWe are seeking a skilled Claims Resolution Coordinator to join our team at Exchange Street Claims ltd. As a leading claims management organisation in the Insurance and Property Industry, we offer a unique opportunity to work with a wide range of clients and stakeholders.About the Role:In this role, you will be...
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Dispute Resolution Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Turner & Townsend Full timeJoin Our Team:Turner & Townsend is a leading global consultancy business seeking a highly skilled Dispute Resolution Specialist to join our team. The successful candidate will have experience in resolving disputes and developing contract strategies to recover performance of distressed projects.Key Responsibilities:Resolve disputes through negotiation or...
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Patient Experience Director
2 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeWe are seeking a compassionate, confident, and organised professional to lead our Patient Relations team at University Hospitals Birmingham NHS Foundation Trust. As part of a department that combines the Complaints service and PALS (Patient Advice and Liaison Service), this is an opportunity to work at the heart of patient experience, ensuring that the...