Senior Complaints Officer

The Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...

If you love growth, flexibility, and the chance to work in an innovative, progressive environment, then read on. **Who ‘is’ Stowe Family Law?** We’re the country's largest specialist family law firm with over 100 lawyers across 73 offices. In the last few years, we’ve grown our business by over 150%, so now is a great time to join us. We’ve...

Complaints Officer Castle Vale, Birmingham £23,088 - going up to £25,861 after probation Permanent Full time Closing date: Sunday 5th January 2025 Were looking for a Complaints Officer to join our Customer Service Team. This is a new role for the organisation and an important step forward in how we support our customers. Were looking for someone who has...

**Complaints Officer - 66135** **£25,827 - £27,170** **Birmingham**: **Overview** The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. This role will be critically important to achieving our vision of protecting...

Complaints OfficerCastle Vale, Birmingham £23,088 - going up to £25,861 after probationPermanentFull time Closing date: Sunday 5th January 2025Were looking for a Complaints Officer to join our Customer Service Team. This is a new role for the organisation and an important step forward in how we support our customers.Were looking for someone who has...

**Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

**Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

_Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

_Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

Closing date: Sunday 5th January 2025 We're looking for a Complaints Officer to join our Customer Service Team.This is a new role for the organisation and an important step forward in how we support our customers. We're looking for someone who has experience of managing complaints previously and understands the importance of being customer centric.You'll...

Extra Recruitment are currently recruiting for a Compliance Officer and Complaints Handler for our clients in Birmingham. This is a hybrid position, which will partly based in the Birmingham branch. Key Responsibilities of Compliance Officer and Complaints Handler: Report to the Head of Compliance, helping with developing, delivering and also reporting on...

**PALS/Complaints Officer - Immediately Required** Duration: 3 Months initially (rolling-contract) Location: Birmingham (on-site) Hours: Full time - 9am-5pm (7.5 Hours daily) Pay Rate: £14.28 - £15.97 Per Hour (Holiday Inclusive) An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector...

An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector organisation in based in Birmingham. This role is to facilitate the processing of complaints received. - Coordinating complaints investigations and responses in line with the Patient Relations Policy and Procedures, underpinned by national...

**Our Opportunity**: Due to continued growth, we’re looking for our next **Senior Complaints Handler** to complement and support our clients, customers and colleagues through the UK. With the leadership and support of our Complaints Manager, you will be responsible for co ordinating claims related complaint responses ensuring compliance with regulatory...

**Job overview**: The Patient Relations Department have an exciting opportunity to join the Complaints Officers based across University Hospitals Birmingham. **Main duties, tasks & skills required**: The post holder will work for the Complaints team, part of the Trust's Patient Relations department, which comprises PALS and Complaints. As a key member of...

Castlefield Recruitment are currently working with an NHS organisation based in the West Midlands who require a Patient Experience and Complaints Support Officer to join them on a temporary basis for the next two months. This is a great opportunity for somebody with prior experience in Complaints and Patient Experience within the NHS to gain excellent...

**£70,000 + Benefits** **Home-Based** The role will be responsible for the day-to-day management of the complaints team, all client complaints including the end-to-end process for resolution, reporting to the wider business and driving improved client outcomes **The role will involve**: - Investigate and resolve complaints to a satisfactory resolution...

Fantastic opportunity for an Complaints Coordinator for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their...

Hours - 37.5 Location - Birmingham Rate - (£17.10 PAYE Per hour Inclusive of Holiday Pay) - Sensitively and compassionately liaising with patients, families, carers and complainants to obtain relevant information that they possess that will support the investigation of their concerns. - Working in a person-centred way in line with the requirements of...

**At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better....