Senior Complaints Manager

The Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...

**Our Opportunity**: Due to continued growth, we’re looking for our next **Senior Complaints Handler** to complement and support our clients, customers and colleagues through the UK. With the leadership and support of our Complaints Manager, you will be responsible for co ordinating claims related complaint responses ensuring compliance with regulatory...

If you love growth, flexibility, and the chance to work in an innovative, progressive environment, then read on. **Who ‘is’ Stowe Family Law?** We’re the country's largest specialist family law firm with over 100 lawyers across 73 offices. In the last few years, we’ve grown our business by over 150%, so now is a great time to join us. We’ve...

Fantastic opportunity for an Complaints Coordinator for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their...

We're looking for a Patient Relations Manager to join our team at University Hospitals Birmingham NHS Foundation Trust.Job DescriptionAs the Patient Relations Manager, you will be responsible for leading a dedicated Complaints team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.Lead and support your team,...

**Complaints Officer - 66135** **£25,827 - £27,170** **Birmingham**: **Overview** The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. This role will be critically important to achieving our vision of protecting...

**Salary**: Up to £25,000 + Benefits - **Location**: Birmingham, West Midlands - **Job reference**: 153122_1707496758 A Global insurance company is looking for a **Complaints Administrator** to join their team in the centre of **Birmingham**. As a Complaints Administrator, you will be responsible for providing administrative support to the complaints...

**Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

**Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

**About Us**: At Word360, we are dedicated to delivering exceptional language solutions and services to our clients. We are passionate about building a global brand synonymous with excellence in customer service, quality, and innovation. As the largest interpreting agency in the Midlands and the UK, we have achieved a number of accolades over the years...

Complaints OfficerCastle Vale, Birmingham £23,088 - going up to £25,861 after probationPermanentFull time Closing date: Sunday 5th January 2025Were looking for a Complaints Officer to join our Customer Service Team. This is a new role for the organisation and an important step forward in how we support our customers.Were looking for someone who has...

Closing date: Sunday 5th January 2025 We're looking for a Complaints Officer to join our Customer Service Team.This is a new role for the organisation and an important step forward in how we support our customers. We're looking for someone who has experience of managing complaints previously and understands the importance of being customer centric.You'll...

Complaints Officer Castle Vale, Birmingham £23,088 - going up to £25,861 after probation Permanent Full time Closing date: Sunday 5th January 2025 Were looking for a Complaints Officer to join our Customer Service Team. This is a new role for the organisation and an important step forward in how we support our customers. Were looking for someone who has...

_Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

_Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector organisation in based in Birmingham. This role is to facilitate the processing of complaints received. - Coordinating complaints investigations and responses in line with the Patient Relations Policy and Procedures, underpinned by national...

About the Role:As a Complaints and Relations Lead, you will play a vital role in ensuring that the voices of patients, families, and carers are heard and acted upon to drive meaningful improvements in care. You will lead a dedicated team, ensuring all cases are managed efficiently and in line with Trust policies and national regulations.This role involves...

**PALS/Complaints Officer - Immediately Required** Duration: 3 Months initially (rolling-contract) Location: Birmingham (on-site) Hours: Full time - 9am-5pm (7.5 Hours daily) Pay Rate: £14.28 - £15.97 Per Hour (Holiday Inclusive) An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector...

We are looking for experienced Motor Complaint Administrators with a background in financial services to join a motor finance complaints team for a UK bank.  You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the customer...

We are looking for experienced Motor Complaint Administrators with a background in financial services to join a motor finance complaints team for a UK bank.  You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the customer...