Central Booking Coordinator, Colorectal Surgery

5 months ago


Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

To be independently responsible for, and actively manage waiting lists, procedure bookings and theatre lists to ensure that the patient reaches the point of treatment within relevant timescales. To ensure that the relevant kit and surgical equipment and HDU beds for particular procedures are arranged. To liaise directly with patients to book, cancel, and rebook any outpatient procedure dates or theatre lists, taking into consideration of 18 week and cancer targets. To be responsible for sending out relevant correspondence letters and cancelling/rebooking patients procedures where necessary.

Responsible for checking all letters sent are accurate, and outcomes cashed up on Patient Centre. Monitor overbooking of theatre lists to ensure that there is low risk of patient cancellations. Manage changes in consultant and nurse rotas which may result in changes to theatre lists and patient moves as a result. Responsible for ensuring that all clinical activity (including those held at other trusts/organisations) are reduced/ cancelled when necessary, adhering to relevant procedures, notifying Managers and other Consultants within the department of any planned leave (inc sick, study & professional leave) for Consultants.

As part of the General Surgery administrative team, to provide general support and advice to patients and colleagues where possible. General office duties including filing, photocopying, scanning & answering the phones. Provide a fast and accurate clinical correspondence admin service with proficient use of appropriate software and systems to meet the required Trusts standard of work. As appropriate, prepare straightforward replies and requests for Consultant teams.

To use new working systems within the Clinical Office to promote an efficient service, i.e. Dictate IT, E-RS, Docman, Evolve, PAS, CRIS, ICE & the storage of appropriate information electronically on shared drives. Ad-hoc retrieval of medical records/investigation results relating to patient/GP/Consultant enquiries, liaising with all staff concerned with patient services as necessary i.e. medical nursing, medical records, pathology, histology and management.

Attend relevant departmental meetings and provide Secretarial services as required e.g. booking venues, typing accurate minutes and agendas and circulating documentation as required. Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate. Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.

When required, chase up responses to complaints within optimum deadlines and forward to the correct party within the Trust. To ensure patient complaints and internal information governance failings are logged onto the Datix system. To take an active part in Progress & Development Reviews and to maintain and update Personal Development Folder in accordance with Agenda for Change. Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained.

Support and assist in the implementation of any relevant Trust and Directorate policies on behalf of the Consultant team. Support the day-to-day organisation and management responsibilities of the Consultant, diary, arrange meetings, appointments etc. or cancellation of outpatient clinics or theatre lists. Responsible for providing guidance and support to junior members of the central booking team.

Responsible for training clinical staff in the use of dictating machines, clinic outcome forms and any other protocols relevant to the department. Responsible for ensuring copies of clinic letters are available in notes/ Evolve for booked operations. Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Establish good levels of communication and liaison with other secretaries, medical staff and other departments and hospitals. Undertake all mandatory training as required by the Trust, inc RTT suite training.



  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    **The Central Booking Coordinator will provide**: A fast and efficient service which allows patients surgical procedures to be booked. Using patient administration IT systems. Acting as front line staff, providing excellent customer service to patients. A comprehensive administrative service to the Consultants and their Medical team. Organise their workload...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    Applications are invited for a Research Fellow to join the high-performing Colorectal Surgery team at Ashford and St Peter’s NHS Foundation Trust. This post is a clinical research fellowship (ST grade), researching aspects of colorectal diseases. It is suitable for registrar level in general surgery with interest in colorectal surgery. **The postholder...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    The Clinical Office Administrator will provide a comprehensive support administrative service to the Consultants, their medical team, and their administrative colleagues. They will be expected to organise their workload with the Consultants and their teams and co-ordinate their activities with the Central Booking Officer and Clinical Office Administrative...


  • Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    To provide clerical support to the Central Booking Office. To field and make telephone calls to patients to arrange their surgeries. Administer the surgical waiting list effectively and proactively, ensuring the most accurate and recent information is available to the CBO ready for booking. To deputize for the CBO in booking patients for their surgery and...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    Obstetrics and Gynaecology Clinical Office Booking co-ordinator Band 4 - 25 hours per week **Base**: St Peter’s Hospital We are looking for a motivated individual to join the booking team to support booking elective surgery for our Gynaecology patients. The position of theatre scheduler is a varied role in a very busy and demanding environment which...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders...


  • Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    To work closely with Service Managers, Central Booking Office, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams within the division to ensure patients are actively managed through patient pathways. To monitor patients pathways from referral, through diagnostics, treatment planning and...


  • Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Ensure patients are added to the waiting list within 3 working days of a decision to admit Ensure all patient details are up to date within Cerner to enable the patient to be contacted Manage and organise Consultants waiting lists, identify problems, deal with them on own initiative, and strategically plan own workload. Ensure all offers of dates are...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    The Endoscopy booking coordinator plays a key role in the patients pathway. You will be involved in communicating with patients and their relatives, and both internal and external staff members. There are varying administrative tasks that constitute the role and, following training, it is expected that you will be competent in achieving a wide variety of...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    Previous applicants need not apply! The Endoscopy booking coordinator plays a key role in the patients pathway. You will be involved in communicating with patients and their relatives and both internal and external staff members. There are varying administrative tasks that constitute the role and, following training, it is expected that you will be...


  • Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    There will also be the opportunity to develop specialist skills in a chosen subspecialty area including pelvic floor, anorectal physiology, colonoscopy


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    The role will involve day to day management of the Urology & General Surgery team and provide operational management support to the General Surgery division. You will be expected to manage workload and assist with training and troubleshooting when required. The Team Leader will act as an essential point of contact for staff and all patients waiting for an...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    As a key member of the Cancer Pathways Team, the post holder will monitor patient pathway progress and support the achievement of the national cancer targets. The post holder will work with all members of the Urology Cancer Tumour Site Multidisciplinary Team (MDT) to facilitate the delivery of weekly PTL meetings. Responsibilities include: Facilitate data...


  • Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    To work closely with MDT Coordinators, Cancer Trackers, Clinical Offices, Appointments Centre, Central Booking Office, Diagnostic and Therapy Departments across all specialties to ensure patients are actively managed through the cancer pathway. To work closely with the Cancer Lead of the Respiratory Department to ensure patients are actively managed through...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    Validate and monitor the Trust’s performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways. Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week...


  • Chertsey, United Kingdom Merlin Entertainments - Corporate Full time

    Roles & Responsibilities: **Applications close: Tuesday 5th March 12:00** We are seeking a dynamic **Engineering Academy Coordinator** to join our team and play a pivotal role in the success of our Engineering Academy programs. This is a permanent position, working on a hybrid basis based at our Technical Hub in Thorpe Park. Some travel to our sites and...

  • Theatre Schedular

    5 months ago


    Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    We are looking for a motivated individual to join the Trauma & Orthopaedics /Pain (SSMSK) team of booking elective surgery for our Orthopaedics patients. The position of theatre scheduler is a varied role in a very busy and demanding environment which will involve providing support to a number of consultant’s theatre lists. Having responsibility for...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    A great opportunity has arisen for a Junior Doctor Rota Coordinator to become part of the Orthopaedic team. Reporting to the Service Manager for Trauma and Orthopaedics, the person in this role is responsible for coordinating all aspects of the Junior Doctor’s rotas, making adjustments on a daily basis as required. The post holder will be required to...