Central Booking Officer
5 months ago
The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders including Nurses, Consultants, Administrative Staff, and all patients waiting for outpatient procedures and operations.
**The Central Booking Coordinator will provide**: a fast and efficient service which allows patients surgical procedures to be booked.
**Main duties of the job include the following**:
- Using LUNA on a daily basis, liaise with Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner
- To manage theatre lists, bookings, and cancellations
- For all internal C2C referrals, responsible for raising C2C form and submitting it to appropriate specialty within 48 hours of referral
- To highlight any potential breaches or delays in the patient’s pathway to the Team Leader
- Attend regular team meetings arranged by Team Leader (e.g. PTL meetings)
- To be independently responsible for, and actively manage waiting lists, and theatre lists
- To ensure that the relevant kit and surgical equipment for particular procedures are arranged
- To liaise directly with patients to book, cancel, and rebook any outpatient procedure dates
- Monitor overbooking of theatre lists to ensure that there is low risk of patient cancellations
- Manage changes in consultant and nurse rotas which may result in changes to theatre lists and patient moves as a result
- To use new working systems within the Clinical Office to promote an efficient service
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
We are looking for someone with an interest and understanding of NHS processes such as national 18 week and cancer targets, someone who is enthusiastic and willing to learn and has a positive approach to challenges, but we are excited to train the right person. You will need to have high level of organisational skills and be someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives.
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Central Booking Officer
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeThe role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders...
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Clinical Booking Officer
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeThe role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders...
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Central Booking Coordinator, Colorectal Surgery
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeTo be independently responsible for, and actively manage waiting lists, procedure bookings and theatre lists to ensure that the patient reaches the point of treatment within relevant timescales. To ensure that the relevant kit and surgical equipment and HDU beds for particular procedures are arranged. To liaise directly with patients to book, cancel, and...
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Central Booking Coordinator, Colorectal Surgery
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time**The Central Booking Coordinator will provide**: A fast and efficient service which allows patients surgical procedures to be booked. Using patient administration IT systems. Acting as front line staff, providing excellent customer service to patients. A comprehensive administrative service to the Consultants and their Medical team. Organise their workload...
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Clinical Office Administrator, Colorectal
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeThe Clinical Office Administrator will provide a comprehensive support administrative service to the Consultants, their medical team, and their administrative colleagues. They will be expected to organise their workload with the Consultants and their teams and co-ordinate their activities with the Central Booking Officer and Clinical Office Administrative...
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Theatre Booking Coordinator
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeEnsure patients are added to the waiting list within 3 working days of a decision to admit Ensure all patient details are up to date within Cerner to enable the patient to be contacted Manage and organise Consultants waiting lists, identify problems, deal with them on own initiative, and strategically plan own workload. Ensure all offers of dates are...
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Theatre Booking Coordinator
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeObstetrics and Gynaecology Clinical Office Booking co-ordinator Band 4 - 25 hours per week **Base**: St Peter’s Hospital We are looking for a motivated individual to join the booking team to support booking elective surgery for our Gynaecology patients. The position of theatre scheduler is a varied role in a very busy and demanding environment which...
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Booking Office Administrator, Endoscopy
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeThe Endoscopy booking coordinator plays a key role in the patients pathway. You will be involved in communicating with patients and their relatives, and both internal and external staff members. There are varying administrative tasks that constitute the role and, following training, it is expected that you will be competent in achieving a wide variety of...
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Booking Office Administrator, Endoscopy
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timePrevious applicants need not apply! The Endoscopy booking coordinator plays a key role in the patients pathway. You will be involved in communicating with patients and their relatives and both internal and external staff members. There are varying administrative tasks that constitute the role and, following training, it is expected that you will be...
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Clinical Office Administrator, Colorectal
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeTo provide clerical support to the Central Booking Office. To field and make telephone calls to patients to arrange their surgeries. Administer the surgical waiting list effectively and proactively, ensuring the most accurate and recent information is available to the CBO ready for booking. To deputize for the CBO in booking patients for their surgery and...
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Central Booking Officer
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeWe are looking for someone with an interest and understanding of NHS processes such as national 18 week and cancer targets, someone who is enthusiastic and willing to learn and has a positive approach to challenges, but we are excited to train the right person. You will need to have high level of organisational skills and be someone who is good at...
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Clinical Booking Officer
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeWe are looking for someone with an interest and understanding of NHS processes such as national 18 week and cancer targets, someone who is enthusiastic and willing to learn and has a positive approach to challenges, but we are excited to train the right person. You will need to have high level of organisational skills and be someone who is good at...
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Clinical Office Co-ordinator, Upper Gi and
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for Clinical Office Co-ordinator to join our busy Bariatric and Upper GI Team at Ashford Hospital. This is a newly created post to be part of a passionate and proactive team. The post includes general office duties, the booking of appointments and working closely alongside the Consultants and their teams to provide an...
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Clinical Office Administrative, Respiratory
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Band 3 Clinical Office Administrative to join the Respiratory Lung Function team for 30 hours a week. We are seeking an enthusiastic and highly motivated team player to join our clinical office. You should be well organised, flexible, as well as having good organisational skills and attention to detail, with a...
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Clinical Office Administrator, Respiratory
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Band 3 Clinical Office Administrative to join the Respiratory Lung Function administrative team for 30 hours a week. We are seeking an enthusiastic and highly motivated team player to join our clinical office. You should be well organised, flexible, as well as having good organisational skills and attention to...
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Booking Office Administrator, Endoscopy
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeThe successful candidate will need administration experience or equivalent experience in a similar role dealing with patients in a professional manner and to the expected high standard,. Candidates will be experienced working is a busy team and be able to work within strict deadlines. For further information about this post, please contact: Dionne Potter,...
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Booking Office Administrator, Endoscopy
6 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeThe successful candidate will need administration experience or equivalent experience in a similar role dealing with patients in a professional manner and to the expected high standard,. Candidates will be experienced working is a busy team and be able to work within strict deadlines. For further information about this post, please contact: Dionne Potter,...
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Clinical Office Co-ordinator, Obs
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for Clinical Office Co-coordinator to join our busy Gynaecology team at Ashford and St Peter’s Hospitals. The post includes general office duties, whilst closely working alongside your Consultants and their teams to provide an excellent administrative service to our patients. You will be required to use a number of...
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Colorectal Cancer Pathway Navigator
5 months ago
Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeTo work closely with Service Managers, Central Booking Office, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams within the division to ensure patients are actively managed through patient pathways. To monitor patients pathways from referral, through diagnostics, treatment planning and...
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Patient Pathway Coordinator, Urology
5 months ago
Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeValidate and monitor the Trust’s performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways. Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week...